Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Domscillator's avatar
Domscillator
Helpful | Level 6
2 years ago
Solved

Dropbox Not working after restart: Reconnecting to the internet. This may take a moment.

I have been experiencing a very frustrating issue with Dropbox the past few days. Issue: After restarting my Mac Studio (MacOS 13.6.5), Dropbox always gets stuck with the message:  Reconnecting to ...
desktop
Dropbox Plus
Error Messages
Mac
  • Sam DBX's avatar
    Sam DBX
    2 years ago

    Hi everyone,

     

    Just a quick update: we're rolling out a fix today that should resolve this issue. It's in Stable Build 197.4.7629.

    As a reminder: the current workaround is to quit/close the Dropbox application and relaunch it.

     

    Thank you!

BenDBX's avatar
BenDBX
Icon for Community Manager rankCommunity Manager
2 years ago

Hi Everybody,

 

Thanks so much for reporting this issue. We've flagged it with our Engineering team, who is currently investigating. We'll let you know when we have an update.

 

The current workaround is to quit/close the Dropbox application and relaunch it.

 

Regards,

Ben

shirish75's avatar
shirish75
Helpful | Level 5
2 years ago

The work around of quit/close and relaunch the Dropbox application does not work in my case. Its MAC  PRO OS running Sonoma 14.4.

 

Please let me know if there any sure way of resolving this issue.

 

Thanks,

Shirish

 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!