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Domscillator's avatar
Domscillator
Helpful | Level 6
2 years ago
Solved

Dropbox Not working after restart: Reconnecting to the internet. This may take a moment.

I have been experiencing a very frustrating issue with Dropbox the past few days. Issue: After restarting my Mac Studio (MacOS 13.6.5), Dropbox always gets stuck with the message:  Reconnecting to ...
desktop
Dropbox Plus
Error Messages
Mac
  • Sam DBX's avatar
    Sam DBX
    2 years ago

    Hi everyone,

     

    Just a quick update: we're rolling out a fix today that should resolve this issue. It's in Stable Build 197.4.7629.

    As a reminder: the current workaround is to quit/close the Dropbox application and relaunch it.

     

    Thank you!

BenDBX's avatar
BenDBX
Icon for Community Manager rankCommunity Manager
2 years ago

Hi Everybody,

 

Thanks so much for reporting this issue. We've flagged it with our Engineering team, who is currently investigating. We'll let you know when we have an update.

 

The current workaround is to quit/close the Dropbox application and relaunch it.

 

Regards,

Ben

shirish75's avatar
shirish75
Helpful | Level 5
2 years ago

This issue is still unresolved, the thread incorrectly marked as resolved.

 

The work around of quit/close the dropbox application and relaunch application does not work.

 

  • Sallok's avatar
    Sallok
    New member | Level 2
    2 years ago
    It looks they have no solution for it.
  • Soundtracks's avatar
    Soundtracks
    Explorer | Level 4
    2 years ago

    if this problem is not resolved by the end of the coming week, I will cancel my subscription...

     

  • Sallok's avatar
    Sallok
    New member | Level 2
    2 years ago
    Me too
  • Steprenity's avatar
    Steprenity
    New member | Level 2
    2 years ago
    shirish75 wrote:

     

    The work around of quit/close the dropbox application and relaunch application does not work.

    If relaunching the app does not work then I think you have a different problem to what the OP was writing about. The problem I have (and the OP of this thread) was that it does not connect after a restart of the computer, but it does connect when starting the app manually. I personally do not have this problem when using on Windows 10, but there is a problem with this on my Apple Mac....

     

    It seems to happen for me more often when connecting via my corporate network that uses a proxy server to get to the internet.... I think the app is starting before the OS has finished loading all the configs about the selected network location (which defines if I'm using the corporate proxy or not) and before the wifi has authenticated (I have to manually authenticate wifi each time I login which takes a few seconds to type in password... by which time dropbox has already got stuck trying to connect).

  • kolella's avatar
    kolella
    Helpful | Level 5
    2 years ago

    New version v. 196.4.6900 and on my MacBook Pro M3 (Sonoma 14.4.1) app connects about 20/30 seconds after I log in after shutdown or restart

     

    New day, new reboot same problem as always

  • Roberto B.9's avatar
    Roberto B.9
    Explorer | Level 4
    2 years ago

    same for me. M3

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