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Forum Discussion

Domscillator's avatar
Domscillator
Helpful | Level 6
2 years ago
Solved

Dropbox Not working after restart: Reconnecting to the internet. This may take a moment.

I have been experiencing a very frustrating issue with Dropbox the past few days. Issue: After restarting my Mac Studio (MacOS 13.6.5), Dropbox always gets stuck with the message:  Reconnecting to ...
desktop
Dropbox Plus
Error Messages
Mac
  • Sam DBX's avatar
    Sam DBX
    2 years ago

    Hi everyone,

     

    Just a quick update: we're rolling out a fix today that should resolve this issue. It's in Stable Build 197.4.7629.

    As a reminder: the current workaround is to quit/close the Dropbox application and relaunch it.

     

    Thank you!

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the update, FBarros.

 

Can you let us know, or even better, send us a screenshot of the exact error you're getting?

 

Also, which version of the app are you using?

 

You can see that by hovering over the Dropbox icon in your system tray.

FBarros's avatar
FBarros
Explorer | Level 4
2 years ago

Good morning 

 

The app only says trying to reconnect, please view attachment. 

Version also in attachment. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the screenshots, FBarros, they've really clarified the issue.

     

    This is actually an issue that our developers are aware of and are working on a solution.

     

    I moved you to the relevant thread, so you'll get an update, when the team has one.

    • UnhappyUser1's avatar
      UnhappyUser1
      Helpful | Level 5
      2 years ago

      Thank you @Hannah. If Dropbox is "aware" of the issue, it would be helpful if they posted something about it, so your CUSTOMERS aren't left scratching their heads and/or trying to troubleshoot.

      • Sam DBX's avatar
        Sam DBX
        Icon for Community Manager rankCommunity Manager
        2 years ago

        Hi everyone,

         

        Thanks for hanging in there; we know how frustrating this issue can be.

         

        To clarify, we've spotted this connectivity error (the Dropbox desktop app getting stuck during startup) in an older version.

         

        Our team is currently working on a fix and we should have an update for you soon.

         

        In the meantime, if you haven't already, please quit/close the Dropbox application and relaunch it.

         

        Thank you!

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