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Dropbox Not working after restart: Reconnecting to the internet. This may take a moment.
I have been experiencing a very frustrating issue with Dropbox the past few days. Issue: After restarting my Mac Studio (MacOS 13.6.5), Dropbox always gets stuck with the message: Reconnecting to ...
Hi everyone,
Just a quick update: we're rolling out a fix today that should resolve this issue. It's in Stable Build 197.4.7629.
As a reminder: the current workaround is to quit/close the Dropbox application and relaunch it.
Thank you!
BTW, I just needed to send my resume to someone for something, aside from having to put together a memorial photograph slide show for a funeral on Saturday for my boss and bestie and I can't do either because my files are stuck in some kind of limbo in dropbox. I understand that you all are trying to help but I really would like to know why, after all these years of using dropbox with zero problems, having a personal AND a teams dropbox that I pay for, that I haven't been able to sort this out for days. And this isn't even the only problem I have. I am so frustrated. Every time I try to open a file I think is living on my mac, it just adds it to the queue of files that have been waiting to sync for the last week+
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorI'm really sorry to hear that, MothraNOVA, I can understand how frustrating this must be, but we'll get to the bottom of this for sure.
Fixing your hardlinks and permissions should help with syncing, if it's stuck, but let's check something else.
Can you check how much bandwidth the Dropbox app is using on your computer, in case it's limited for some reason?
In the meantime, you can always access your Dropbox files from the website as well.
I appreciate that I can access my files which are almost impossible to actually see on dropbox.com but if I wanted to access my files in the cloud exclusively I wouldn't be paying over $2000 for Dropbox, I'd just use google drive and icloud. 🙂
I have my bandwidth set for dropbox to decide for itself what it needs.Also I have discovered that work that I did from this past weekend has not uploaded so it is not syncing new work and files. because they are stuck in the queue.
- Nancy
Hey again, MothraNOVA. Can you please right click on your local Dropbox folder, go to "Get info", and send me a screenshot of the next window you’ll see?
You bet. This is my personal dropbox because that is what is hung.
- Jay
Hi MothraNOVA, thanks for the information, please could you contact the support team directly for them to assist further on this matter on their end?
