Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

wkyandy's avatar
wkyandy
Helpful | Level 6
9 years ago
Solved

Dropbox not working in MacOS High Sierra

After updating to MacOS High Sierra 10.13, my dropbox on my Macbook Air start not syncing.  Then I tried to uninstall and then install the dropbox again.  However, when i press the dropbox icon after...
Setting up the apps
  • Zeipo's avatar
    Zeipo
    8 years ago

    It's working again! Great, thanks a lot!

Zeipo's avatar
Zeipo
Helpful | Level 6
8 years ago

Before I started installing any kind of software I updated the operating system to 10.13.2.

Very frustrating indeed.

  • Zeipo's avatar
    Zeipo
    Helpful | Level 6
    8 years ago

    Thx

  • nonerpants's avatar
    nonerpants
    Explorer | Level 4
    8 years ago
    Zeipo - Can you tell me if you use the free or paid version of Dropbox? If the free, how much space do you have available/how much have you earned? Trying to narrow down commonalities between these machines that aren't syncing . . .
  • Zeipo's avatar
    Zeipo
    Helpful | Level 6
    8 years ago

    I am using the free version. I earned quite some GB since I am using the service already for some years. In a nutshell, I earned close to 20 GB and 54% are still available. On the mac I have at least 400GB available, so this shouldn't be the problem neither. On my MacMini, Dropbox is installed as well and there I don't have any issues. But obviously Dropbox was already installed before I upgraded to High Sierra and since I have no SSD in the MacMini the new file system of High Sierra wasn't applied.

  • nonerpants's avatar
    nonerpants
    Explorer | Level 4
    8 years ago
    I am also on the free version and was gifted 500gb of free space from someone who worked at Dropbox (in trade for work I did for them) - I really think this is an issue related to the latest High Sierra version 10.13.2 and the new apple file system - someone from Dropbox elevated the issue for me via support ticket and I'm crossing my fingers they're able to help fix it today. Sigh.
  • Zeipo's avatar
    Zeipo
    Helpful | Level 6
    8 years ago

    I keep my fingers crossed as well but so far no changes.

  • nonerpants's avatar
    nonerpants
    Explorer | Level 4
    8 years ago
    I'm going to downgrade to Sierra. I've heard nothing but various troubles from friends with High Sierra and I'm hoping downgrading this new machine fixes this Dropbox issue for now.
  • Zeipo's avatar
    Zeipo
    Helpful | Level 6
    8 years ago

    It's working again! Great, thanks a lot!

  • Sanchez's avatar
    Sanchez
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 years ago
    Hi again, everybody, 

    I’m sorry to hear that you’re still experiencing this issue, and again I ask that you submit a ticket here for further investigation. This helps our team to keep track of all individual occurrences, and notify you directly when there’s any news. 
     
    Thanks! 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!