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wkyandy's avatar
wkyandy
Helpful | Level 6
9 years ago
Solved

Dropbox not working in MacOS High Sierra

After updating to MacOS High Sierra 10.13, my dropbox on my Macbook Air start not syncing.  Then I tried to uninstall and then install the dropbox again.  However, when i press the dropbox icon after...
Setting up the apps
  • Zeipo's avatar
    Zeipo
    8 years ago

    It's working again! Great, thanks a lot!

ChrisBln's avatar
ChrisBln
New member | Level 2
8 years ago

Hi there, 

I have the problem that my dropbox is still downloading all documents, but doesn't upload any. We use dropbox for business in our company and actually I'm the only one, who has this problem (iMac 27" late 2012, High Sierra 10.13.3). On my MacBook (Sierra, not High Sierra) it works fine. 

 

I tried everything, which was mentioned in this thread, but I got an error with your solution. I have two Dropbox Accounts (private and business) on the mac, there are name "Dropbox (Private)" and "Dropbox (SSE)". When I use the commands you wrote, I get errors "no file in that directory". When I change the path as mentioned in the screenshot attached (in German), I get an syntax error in the terminal: bash: syntax error near unexpected token `('

 

I would be very glad, if there is a solution for this. At the moment I have 300 files, which are in the queue for uploading and this is very disturbing for our business and especially for me. Thanks a lot in advance!

 

 

Sanchez's avatar
Sanchez
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 years ago
Hey ChrisBln, welcome to our community! 

I think it would be better to put you in touch with our support team. You can submit a ticket here, and one of our agents can do some more account-specific troubleshooting with you. You’ll also have the option of having your case handled by one of our German-language support agents, if you’d like. 

In the meantime, I noticed a discrepancy in your screenshot. The first paragraph is part of an instruction set for an Advanced Reinstall, but the commands you’ve listed are from another procedure. The latter is part of an entirely different process, for fixing permissions on some of your files that may be set incorrectly. When our support team sends you these instructions, they are edited to match your specific case, if it is determined that there is a mismatch in your Dropbox folder path. This is something that our support team will handle, once they’ve had a chance to take a look at your account’s details.
 
I hope I’ve made sense here :wink:
 
Have a great weekend! 

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