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Forum Discussion
wkyandy
9 years agoHelpful | Level 6
Dropbox not working in MacOS High Sierra
After updating to MacOS High Sierra 10.13, my dropbox on my Macbook Air start not syncing. Then I tried to uninstall and then install the dropbox again. However, when i press the dropbox icon after installation, it doesn't work at all and nothing happened. I tried the above procedures for few times and still nothing come out though I successfully install it. The dropbox even not showing on the menu bar or in finder box.
Any suggestions?
It's working again! Great, thanks a lot!
47 Replies
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- Jay8 years ago
Dropbox Community Moderator
The trend I’ve seen so far in this thread is that users are reinstalling the Dropbox desktop application and the app works again. Then again, it doesn’t work, and Terminal commands work.
And then again, they don’t.
Since we don’t have these issues here, I can only speculate that perhaps installing an update for High Sierra somehow overwrites certain permissions or handles, making the Dropbox app stop working. Perhaps this is why reinstalling it is working sometimes since the correct Dropbox permissions return.
However there’s no way for me to check from my end here. Each user’s machine is different also, as even the exact same version of OS X could have different configuration for a plethora of apps, settings, and so on.
We’d highly recommend that if you’re still experiencing the same issue, to write to us directly so our support team can troubleshoot directly:
https://www.dropbox.com/support/email/dropbox_app/submit - ChrisBln8 years agoNew member | Level 2
Hi there,
I have the problem that my dropbox is still downloading all documents, but doesn't upload any. We use dropbox for business in our company and actually I'm the only one, who has this problem (iMac 27" late 2012, High Sierra 10.13.3). On my MacBook (Sierra, not High Sierra) it works fine.
I tried everything, which was mentioned in this thread, but I got an error with your solution. I have two Dropbox Accounts (private and business) on the mac, there are name "Dropbox (Private)" and "Dropbox (SSE)". When I use the commands you wrote, I get errors "no file in that directory". When I change the path as mentioned in the screenshot attached (in German), I get an syntax error in the terminal: bash: syntax error near unexpected token `('
I would be very glad, if there is a solution for this. At the moment I have 300 files, which are in the queue for uploading and this is very disturbing for our business and especially for me. Thanks a lot in advance!
- Sanchez8 years ago
Dropbox Community Moderator
Hey ChrisBln, welcome to our community!I think it would be better to put you in touch with our support team. You can submit a ticket here, and one of our agents can do some more account-specific troubleshooting with you. You’ll also have the option of having your case handled by one of our German-language support agents, if you’d like.In the meantime, I noticed a discrepancy in your screenshot. The first paragraph is part of an instruction set for an Advanced Reinstall, but the commands you’ve listed are from another procedure. The latter is part of an entirely different process, for fixing permissions on some of your files that may be set incorrectly. When our support team sends you these instructions, they are edited to match your specific case, if it is determined that there is a mismatch in your Dropbox folder path. This is something that our support team will handle, once they’ve had a chance to take a look at your account’s details.I hope I’ve made sense here :wink:
Have a great weekend! - patriciaB8 years agoExplorer | Level 3
I followed your suggestion... CRICKETS! from Dropbox except to send me dropbox installation instructions!!!!
- Sanchez8 years ago
Dropbox Community Moderator
Hey patriciaB,Have you gone through the advanced reinstall process? Also, let me know your ticket number, if you’d like, and I’ll check in on your case.Thanks! - vfrrjq8 years agoNew member | Level 2
I have the very same issue!
- Jay8 years ago
Dropbox Community Moderator
Hi there, what steps from this thread have you followed?
Could you include them in the next post and any alternative behavior when opening the app, and then what you expect to happen!
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