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Don Jensen's avatar
Don Jensen
Helpful | Level 6
4 years ago
Solved

Dropbox notifications popup window is partially off screen; cannot access preferences

Dropbox popup window is partially off screen; cannot quit Dropbox.  In Windows 10, in the task bar, I click on Dropbox icon in the task bar notification area and the Dropbox window pops up with the upper half off screen, so I cannot quit Dropbox or access any Dropbox settings, search, open Dropbox folder on local computer or in cloud.  Please don't tell me that is a software limitation with Windows display management.  Many other programs do not have this problem in Windows.  When I increase my resolution through Windows Display settings then Dropbox pops up the window with all the normal icon controls visible.  Up until a few weeks ago the Dropbox window would pop up with the menu icons at the top of the window easily accessible.  Not anymore.  There mus of been a Dropbox update that has screwed up that dialog window.  How do I report this recently introduced bug to Dropbox--not that I actually believe they will fix it. 

desktop
Setting up the apps
  • Iliana-DBX's avatar
    Iliana-DBX
    3 years ago

    Hello everyone! 

    This Dropbox app scaling issue has been brought to my attention. The issue can be resolved by making DPI scaling adjustments directly to the Dropbox application without making the change to your complete system.

    Please follow the steps below to make these changes.

    1. Open Windows File Explorer, then copy and paste this file path in the search bar:
      C:\Program Files (x86)\Dropbox\Client
    2. Right-click on the Dropbox application in this folder
    3. Select Properties and then click the Compatability tab.
    4. Select Change high DPI settings
    5. Check the box labeled Override High DPI scaling behavior
    6. Then, click the drop down menu and be sure that System (Enhanced) is selected.
    7. Click Apply to save the changes.
    8. Restart your machine and open Dropbox from the system tray.

    Sorry for any inconveniences this may have caused. Please let us know if there are any further issues after making these adjustments. 

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi DbxUser, I hope you're doing well! 

     

    Could you send me a screenshot, in order for me to have a visual, and to see how the pop-up looks when you experience this?

     

    Keep me posted, and we'll take it from there! 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the screenshot, adgorn.

     

    Have you recently changed any screen settings? Maybe zoomed it in?

     

    Also, if you control-click the Dropbox icon, are you able to access the app's preferences that way?

  • adgorn's avatar
    adgorn
    Explorer | Level 4
    3 years ago

    I have adjusted screen settings to suit my needs.  Dropbox should adapt to that I would think.  A

  • JMwambala's avatar
    JMwambala
    Helpful | Level 6
    3 years ago

    Hi there

    Am Running Window 11pro

    When I click on my Dropbox Icon. The pop windows is too big, I cannot see the Notification or settings or Account Icon.

     

    I have tried uninstalling and reinstalling the app but no change..

     

    Please advise.

     

    Thank you!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey JMwambala, thanks for letting us know about this.

     

    Is your screen zoomed in by any chance?

     

    Can you please send us a screenshot of how the window appears for you?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the screenshot!

     

    Have your display settings been changed recently? Did you zoom the screen in perhaps?

     

    If you change it back to the default settings, what do you see?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    HI JMwambala, it's possible that your font or DPI settings are not at the normal level for your screen resolution. 

     

    Could you try checking them in the display properties in Windows to see if this helps with the Dropbox desktop application?

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