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Forum Discussion

Anders H.3's avatar
Anders H.3
Helpful | Level 7
3 years ago
Solved

Dropbox offline installer keeps popping up

Dropbox offline installer (the .dmg on Mac) keeps popping up. I don't know why I even got the dropbox offline installer -- I have dropbox installed, and updates usually would be handled online? The q...
desktop
Install
Mac
  • Jay's avatar
    Jay
    3 years ago

    Hi Anders H.3, it's possible that the Mac OS is trying to install it constantly. Try to delete the dmg file and see if this helps.

Erik K.12's avatar
Erik K.12
Explorer | Level 4
3 years ago

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the screenshot Erik K.12! 

 

You mentioned that this is the pop-up you see on your end, while the app is uninstalled, right? Do you notice the same behavior when the app is installed, and you're signed into your account? 

 

You also mentioned that you can't delete the .dmg file. Can you let me know if you get any specific errors when trying to delete it? 

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