Forum Discussion

sfsam's avatar
sfsam
Explorer | Level 3
2 years ago

Dropbox on Mac stuck syncing indefinitely for days.

The Dropbox icon in my menu bar has shown the syncing icon for days. I've tried restarting the app as well as restarting my computer. When Dropbox starts up, it says "Syncing 2 files..." for a little...
desktop
Mac
sync
sfsam's avatar
sfsam
Explorer | Level 3
2 years ago

Hi Nancy,

Yes, I tried that. Same result: "Syncing 2 files" at first and then indefinitely "Syncing..." indefinitely.

v214.3.5170

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for clarifying! v214.3.5170 is our beta app version, which is experimental; did you install it to test if the issue would persist? I’m just asking because I can see you were running the stable version initially.

Are you still having issues if you disable "Early access" from here and go back to the stable version?

  • sfsam's avatar
    sfsam
    Explorer | Level 3
    2 years ago

    I followed the "stable version" link in your reply and it downloaded an installer. I ran the installer and it again installed v214.3.5170. When I did the first reinstall, I'd gotten the installer from: https://www.dropbox.com/install and it gave me v214.3.5170.

    I already had "Early access" turned off in my preferences.  I never intended to use a beta. Issue persists.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi sfsam, thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

      • jibletgreyv's avatar
        jibletgreyv
        New member | Level 1
        10 months ago

        Were you ever able to get to the bottom of this? I have the same issue.. 103,000ish files infinitely syncing. It's making me crazy.

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