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cachaito's avatar
cachaito
Collaborator | Level 8
2 years ago
Solved

Dropbox on Windows 7 - unable to login at system start

Suddenly Dropbox (since couple of versions - my latest is 195.4.4995) stopped to login automatically on system startup. Greyed out icon is available in system tray but Dropbox cannot login. I need ma...
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  • cachaito's avatar
    cachaito
    2 years ago

    Hi Again Hannah, I think I've found the culprit. Out of curiosity I've checked Windows Services and I've found that service "debupdatem" was switched to manual mode. When I made it as "delayed automatic mode" Dropbox started to work without issues.

     

cachaito's avatar
cachaito
Collaborator | Level 8
2 years ago

Hi Hannah! Thank you for a response. The option "Start Dropbox on system startup" is checked. Let me attach screenshot of unable to login Dropbox app just after system start:

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the additional info and the screenshot, cachaito!

 

Do you perhaps have any security programs, like an antivirus, VPN, firewall, etc. that could be blocking Dropbox from connecting?

  • cachaito's avatar
    cachaito
    Collaborator | Level 8
    2 years ago

    I just use Microsoft Security Essentials but it was since a long time when Dropbox was starting correctly. Let me remind you that Dropbox works fine after turning it off and on. It's just about opening Dropbox at system startup.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Thanks, cachaito, I completely understand what you mean.

       

      Just as a test though, can you disable that, just to see if it helps at all?

      • cachaito's avatar
        cachaito
        Collaborator | Level 8
        2 years ago

        Hi again Hannah. I disabled Microsoft Security Essentials from auto start and after system restart output was the same (screenshot provided). I feel that this Dropbox auto-start issue has something with delay of Dropbox initialization. I noticed that sometimes (fiber optic cable internet) when my connection is fast established Dropbox successfully starts and login.

         

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