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cachaito's avatar
cachaito
Collaborator | Level 8
2 years ago
Solved

Dropbox on Windows 7 - unable to login at system start

Suddenly Dropbox (since couple of versions - my latest is 195.4.4995) stopped to login automatically on system startup. Greyed out icon is available in system tray but Dropbox cannot login. I need ma...
desktop
Error Messages
Setting up the apps
windows
  • cachaito's avatar
    cachaito
    2 years ago

    Hi Again Hannah, I think I've found the culprit. Out of curiosity I've checked Windows Services and I've found that service "debupdatem" was switched to manual mode. When I made it as "delayed automatic mode" Dropbox started to work without issues.

     

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for keeping me updated, cachaito.

 

One more thing I can think of is that Windows 7 needs the security update KB3033929 for the Dropbox desktop app to work properly; can you check if you have this update?

cachaito's avatar
cachaito
Collaborator | Level 8
2 years ago

Hi Hannah. I already got this security update (screen attached). I think it's a Dropbox fail during start. It tries to connect once and stops but my internet connection can be resolved sometimes a little bit longer. Dropbox should try to connect in intervals after start, not only tries once and stop while telling user that it really tries 🙂

 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey cachaito, can I send you an email, in order for us to have a closer look into this? 

  • cachaito's avatar
    cachaito
    Collaborator | Level 8
    2 years ago

    Hi Megan. Of course, send me the mail.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey cachaito, I just reached out to you myself, so make sure to check your emails, when you have a chance.

     

    Thanks!

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