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RandallCraig's avatar
RandallCraig
New member | Level 2
8 days ago

Dropbox only opens the Dropbox folder in finder - not the app.

Any help would be appreciated - thank you!  (I can't seem to find anything that can help...) Application Affected Dropbox Device Apple MacBook Pro M1 Max, 64Gb of RAM, 2Tb SDD  Operating Syste...
Account Settings
desktop
Mac
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 days ago

Hi RandallCraig, let's jump right into this! 

Great job troubleshooting this on your end. 

To be honest an advanced reinstall is also what I'm thinking for this specific case, however let's try one more thing in order to fix this. 

Would you mind opening the 'Activity Monitor' utility on your computer, and see if you see any items that refer to Dropbox? Based on your latest screenshot it looks like this is the case.

Please click on the line that references the process to select it and then click on the 'X' at the top left corner of the screen. Once everything Dropbox-related is closed, please proceed with an uninstall, and reinstall the app. If this doesn't work either we might need to proceed with the advanced reinstall. 

Keep me posted, and we'll take it from there!

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