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Dropbox only opens the Dropbox folder in finder - not the app.
Any help would be appreciated - thank you! (I can't seem to find anything that can help...)
Application Affected
Dropbox
Device
Apple MacBook Pro M1 Max, 64Gb of RAM, 2Tb SDD
Operating System/Browser (if using the web)
MacOS Tahoe 26.2
Dropbox App Version (if using the app)
240.4.8493 (I got this from the "Get Info" in the finder)
Question or Issue
1) Whenever I double-click the dropbox app, it opens the dropbox FOLDER in the finder. How do I open the app?
2) The menu bar icon, which previously would show sync status, sync issues, and provides access to preferences, is not shown. I have a 36" screen, and it isn't a case of "hidden" menu items.
3) I know that the app is (mostly?) running. Control-Clicking on a file shows the dropbox commands within the context menu. (See image below.)
I also know its running because the various apps are shown in "Activity Monitor" (image below.)
Steps I've done to try to solve the problem:
- Uninstall Dropbox
- Reinstall Dropbox
- Restart the computer.
I don't feel comfortable doing the "Advanced Install", as it appears that doing so means losing all of my "selective sync" settings, which I've been setting up for years. (And since I can't get into the app's "prefs", I can't super easily see what is selectively synced or not.
I'm at the point where I'm ready to toss the program out and move everything to Google, but I REALLY LOVE the program, and am hoping that I'm simply missing something simple, and there there is a quick fix.
Thanks - Randall
2 Replies
- Nancy
Dropbox Community Moderator
RandallCraig, did you get the chance to try out Megan’s recommendation?
Let us know how it went.
- Megan
Hi RandallCraig, let's jump right into this!
Great job troubleshooting this on your end.
To be honest an advanced reinstall is also what I'm thinking for this specific case, however let's try one more thing in order to fix this.
Would you mind opening the 'Activity Monitor' utility on your computer, and see if you see any items that refer to Dropbox? Based on your latest screenshot it looks like this is the case.
Please click on the line that references the process to select it and then click on the 'X' at the top left corner of the screen. Once everything Dropbox-related is closed, please proceed with an uninstall, and reinstall the app. If this doesn't work either we might need to proceed with the advanced reinstall.
Keep me posted, and we'll take it from there!
