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Stirling Projects's avatar
Stirling Projects
Explorer | Level 4
3 years ago

Dropbox Paper - "Dropbox refused to connect" when inserting video on paper

I am suddenly getting this error when uploading video links to dropbox paper.  Images seem to upload ok - but this video (uploaded to dropbox), won't load on the paper document I'm creating.   I'm us...
Dropbox Paper
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Did you try an incognito or private browsing window as well Stirling Projects ?

 

Also, what type of files are giving you the error and how large are they? 

Captain_reporter's avatar
Captain_reporter
New member | Level 2
3 years ago

I also see this same issue, and incognito does not work.

 

The chrome dev tools console says :

Refused to frame 'https://www.dropbox.com/' because an ancestor violates the following Content Security Policy directive: "frame-ancestors 'self'".

 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Captain_reporter, sorry to hear about this.

     

    Could you clarify the type of files that are giving you this error and their size as well?

    • Captain_reporter's avatar
      Captain_reporter
      New member | Level 2
      3 years ago

      .mov , 8.17 MB

       

      Walter: when you attempted to reproduce the issue, what was the outcome? Can you describe the steps you have tried and the result you are seeing?

    • rustle1's avatar
      rustle1
      Explorer | Level 3
      3 years ago

      same issue.

      Worked fine before but now when I try to add a video (27Mb .mp4 format) to dropbox paper I just get 'www.dropbox.com refused to connect' error. Tried adding via 'insert dropbox files' button and just dragging over to upload the file to the page but doesn't work either way.

      • rustle1's avatar
        rustle1
        Explorer | Level 3
        3 years ago

        videos previously added to Paper still work but now look different with media player controls added so looks like Dropbox have made an update...

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