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35 Replies

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago
    Hello LordRugby, let's see what we can do here. 

    Could there be a VPN, firewall, security app, or antivirus restricting traffic to any of our official domains?

    Also, make sure that you don't have any third party browser extensions or plugins that could be affecting this.

    Have a look and let me know of any updates, thanks!
  • RHW1's avatar
    RHW1
    Explorer | Level 4
    5 years ago

    I have exactly the same problem. It started suddenly after using the Dropbox extension for a long time. I have no trouble visiting the Dropbox website or adding files to it.

     

    Help! 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Hi RHW1, could you try uninstalling the extension, rebooting the browser, and re-installing it to see if it helps?
  • LordRugby's avatar
    LordRugby
    Helpful | Level 6
    5 years ago

    Hi yes I have already did those thing and more!, never had an issue till now

  • ken l.19's avatar
    ken l.19
    Helpful | Level 6
    5 years ago

    I get the same error message. I have re-installed the extension and it still refuses to connect.  Will not work in Edge or Chrome.  I am on windows 7 pro

     

    Anyone with a solution??

     

    thanks

  • Smokey Bluntson's avatar
    Smokey Bluntson
    Helpful | Level 6
    5 years ago

    I have the same issue, this is what I did to try to fix it with no success

     

    -Reset all of my network settings

    -Deleted Chrome 3 times - including local files (and then re-installed)

    -Cleared cache and cookies

    -Removed and re-added extension

    -Had my brother in another state and network freshly add the extension(he had the same problem) 

     

    I have 3 support tickets out right now and not a single one has been answered, it has been over 24 hours, this is clearly a chrome extension issue on their end

  • ken l.19's avatar
    ken l.19
    Helpful | Level 6
    5 years ago

    is this the correct list to see if I am getting blocked by our VPN or Antivirus?

    Anyone in particular??

     

    • db.tt
    • dropbox.com
    • dropboxapi.com
    • dropboxbusiness.com
    • dropboxcaptcha.com
    • dropboxforums.com
    • dropboxforum.com
    • dropboxinsiders.com
    • dropboxmail.com
    • dropboxpartners.com
    • dropboxstatic.com
    • dropboxteam.com
    • dropbox.tech
    • dropbox.zendesk.com
    • getdropbox.com
    • cdn.arkoselabs.com
    • dropbox-api.arkoselabs.com
    • dropbox-dns.com
    • www.google.com/recaptcha/
    • apis.google.com/js/
    • www.gstatic.com/recaptcha/
    • paper-attachments.s3.amazonaws.com

    Thank you

    Ken

  • Smokey Bluntson's avatar
    Smokey Bluntson
    Helpful | Level 6
    5 years ago

    I can confirm, from 2 different computers with this same issue, that your suggested fix does not work 

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