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Jharn's avatar
Jharn
Helpful | Level 5
4 years ago
Solved

Dropbox preventing GPU to switch display mode

Hello   I have a gaming laptop with a discrete RTX 3070 GPU. Nvidia control center manages the switching of the display to the integrated or the discrete GPU, depending on the needs. It should sw...
desktop
Error Messages
sync
  • BenDBX's avatar
    BenDBX
    3 years ago

    Hi Everybody,

     

    We have implemented a hardware acceleration toggle, and we would love if anyone experiencing this could test it out to make sure it solves the problem.

     

    Affected users on Mac can option + click on the tray icon and disable hardware acceleration from the drop down menu.

     

    Affected users on Windows can ctrl + click on the tray icon and disable hardware acceleration from the drop down menu.

     

    Let us know if this works!

     

    Regards,

    Ben

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey AB2021, you probably have the "early releases" option enabled in your account settings. 

 

This would download the beta version of the app to your computer. You can turn this setting off from this page. 

 

Once that's off, can you please install the latest version of the app?

 

There's a new stable version out, which might do the trick.

  • kokuryuha's avatar
    kokuryuha
    Helpful | Level 6
    4 years ago

    Add me to the list with the same problem.

    Early releases is not turned on, and Dropbox was just downloaded from the site.  161.4.4923.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi kokuryuha! Thanks for reporting this, too. 

     

    I’ve just opened a ticket for you and sent it over to the email address that’s tied to your forum profile here. 

     

    When possible, please reply back to me and we’ll take a closer look.

  • Mfor18's avatar
    Mfor18
    New member | Level 2
    3 years ago
    Does Dropbox.exe use DirectX9? Automatic display switching doesn’t work if any DirectX9 application is running.

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