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Jharn's avatar
Jharn
Helpful | Level 5
4 years ago
Solved

Dropbox preventing GPU to switch display mode

Hello   I have a gaming laptop with a discrete RTX 3070 GPU. Nvidia control center manages the switching of the display to the integrated or the discrete GPU, depending on the needs. It should sw...
desktop
Error Messages
sync
  • BenDBX's avatar
    BenDBX
    3 years ago

    Hi Everybody,

     

    We have implemented a hardware acceleration toggle, and we would love if anyone experiencing this could test it out to make sure it solves the problem.

     

    Affected users on Mac can option + click on the tray icon and disable hardware acceleration from the drop down menu.

     

    Affected users on Windows can ctrl + click on the tray icon and disable hardware acceleration from the drop down menu.

     

    Let us know if this works!

     

    Regards,

    Ben

Paul Hx's avatar
Paul Hx
New member | Level 2
3 years ago

I'm having the same problem.  Dropbox v162.4.5419 (settings are to opt out of using beta releases).

Jharn's avatar
Jharn
Helpful | Level 5
3 years ago

Hey, I'm the OP. I didn't really get around to getting an actual fix, but I just decided to turn of the iGPU entirely (if you have a MUX switch), so my laptop just runs entirely on the discrete GPU all the time. It's worse for battery life, but I'm no longer hindered by this and can let Dropbox run in the background without problems 🙂

  • Trisk's avatar
    Trisk
    Explorer | Level 4
    3 years ago

    Hey guys! Having the same issue as well. "Early release" is turned off, running v163.4.5456.

    My solution is to quit the dropbox instead of switching everything to discrete GPU.

    Is there any solution for this?

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