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Brandon W.1's avatar
Brandon W.1
Explorer | Level 3
7 months ago
Solved

Dropbox re-install logs back in to old account without prompt

My Dropbox 224.4.4811 isn't syncing to my macOS 15.4.1. The "Dropbox" folder is empty. It's empty here /Users/brandon/Library/CloudStorage/Dropbox. Yet the menu's say it's "up to date!"

Ye olde solution is to purge Dropbox.  Which I've done about 5 times, asking ChatGPT for some deeper bash scripts to purge it all!

I toss the App. Then run commands from this TIL. https://help.dropbox.com/installs/advanced-reinstall#reinstallDropboxmac (and some more via those bash scripts... I want to nuke it!)

Reboot my Mac. 
Reinstall Dropbox, just double click the "Dropbox" icon from the DMG. It downloads and automagically logs me back into my account! It never gives me the option to choose the account I want to login?  I'm pulling my hair out! lol. 

What am I missing?

 

desktop
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  • Rich's avatar
    Rich
    7 months ago
    Brandon W.1 wrote:

    something went ape on my account. can you look at logs?

    The Events page is your log. It will show you all the recent activity on your account, if any.

    Brandon W.1 wrote:

    ... on 5/9/25 is when it mirrors Dropbox and put everything into its #RECYCLE directory.

    Look on your Events page and see what happened on 5/9.

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    Hey Brandon W.1, thanks for the additional info here.

    Can you delete this computer from your connected devices at the bottom of this page here and see if you're then prompted to sign in to the application?

  • Brandon W.1's avatar
    Brandon W.1
    Explorer | Level 3
    7 months ago

    yeah. didn't work. same situation. maybe something wrong with my account. happening on 2 Macs of mine. 15.4.1. I'm former Mac consultant. Never seen this all my life!

  • Brandon W.1's avatar
    Brandon W.1
    Explorer | Level 3
    7 months ago

    Just did the logout as mentioned. Wiped, it, rebooted. And reinstalled.

    asked me to login and I did. But... when running through setup I picked which files to sync and it lists ZERO. Maybe something is wrong with my Dropbox account? This is happening on both of my Macs. 

    snapshot of issue. [removed per Dropbox Community Guidelines] 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    Hi Brandon W.1, thanks for bringing this to our attention.

    Just for clarification, have you followed these steps to log out of your Dropbox account from the Dropbox desktop application?

    This will help me to assist further!

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