We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
Jon C.10
3 years agoCollaborator | Level 8
Dropbox removing external disk support for Mac users
In case anyone's unaware... if you're a Mac user storing your Dropbox on an external drive, you'll shortly lose that ability.
https://help.dropbox.com/installs/macos-support-for-expected-changes
Just confirmed this with DB support (see below). Gutted - been with Dropbox for years and our entire video team flow is based around it 😕
>Hi there, I read today that you are scrapping the ability to store the Dropbox folder on external disks, on OSX. I'd like to ask more about this please.
> Hello Jon, and thank you for contacting Dropbox Support. My name is Joseph, and I will be more than happy to look into your request, right away.
That is correct Jon, as part of the Dropbox for macOS update, the Dropbox folder must be located in ~/Library/CloudStorage.
>This is a showstopper for us, and will mean we have to move to another service. We have a large distributed team using DB for video work, no way it'll fit within internal drives.
Is there a workaround?
> I totally understand and I apologize for the inconvenience. Unfortunately, there is no workaround on this as changing the location of your Dropbox folder is no longer supported by macOS.
>This change doesn't seem to have hit us yet - we're running a variety of machines inc Ventura
What will trigger its enforcement? Can we stay on an earlier OS or Dropbox version?
>The updates happening automatically every time the Dropbox app is restarting, for example if your device never restarts it should maintain the older version but we can't guarantee full functionality on older versions of the application.
>So what will happen - if we have a Dropbox folder on an 8TB drive and a tiny internal drive - will it try to clone stuff across and eat up the space? What's the mechanism?
>That's right, it will try to move the content on your internal drive until it has no space and gives you an error.
>Is Smartsync still supported? I.e. will it move stuff to being online only if it won't fit?
>It is, however it is now known as online-only.
- Hi Everybody,We’re excited to share that external drive support for Dropbox for macOS on File Provider is now available for testing as a beta feature. This is available to some users today and will be available to additional users on a rolling basis. In order to be eligible to test this feature, please follow the instructions in this Help Center article.Keep in mind that participation in beta programs is subject to the certain terms and conditions. There are certain additional participation requirements:
- This beta is only available to US-based users
- You must be on macOS 15 beta
- You must have an external drive that is APFS formatted and encrypted
Please let me know if you have any further questions!
697 Replies
Replies have been turned off for this discussion
- tillkrueger3 years agoCollaborator | Level 10Yes, someone took offense, so thank you for saying that.
- Jamesgangcc3 years agoCollaborator | Level 9
Exactly. I'll probably be leaving this thread soon (that I personally started) because I really never got a confirmation on my solution (though it appears putting everything online only if you can swing that, is the answer). However, as I say, I'm just over Dropbox and their constant manipulation. I seriously just need extra storage and way to share something occasionally that is large. There are even "freebies" online that can do that now. In a way, I'm glad this has shown up and lit the fire for me to finally stop giving them tons of money when there are other obvious solutions for me.
- millifoo3 years agoHelpful | Level 7Jamesgangcc
“Exactly. I'll probably be leaving this thread soon (that I personally started)”
Hi James, I’m actually pretty confused… DropBox shows JonC as starting this thread. Maybe they merged two threads together?
I’m actually glad you have other solutions for your use case. I’ve been looking as well (for mine) but haven’t found one. OneDrive washed out: it barfs with certain files. - Jamesgangcc3 years agoCollaborator | Level 9
millifoo Actually, I believe you're right about the original thread. I forgot that I actually joined the thread vs getting a lot of answers to my question. Have a great day. I hope Dropbox realizes there are lot of annoyed people and at least fix this problem. I don't think they can go back to the olden days though when it was very simple to share, delete, save and move. 🙂
- shinbeth3 years agoExperienced | Level 13
"We use cloud sync with our external huge drives to allow collaboration with audio/video editing. The workflow for lots of media houses with people who collaborate in multiple locations requires files be local (speed of editing and playback), and sync through the cloud not only facilitates that, it also backs up all the files in case of catastrophe."
That's absolutely my point. No SSD external disk (take SanDisk v2, 2000/sec at best vs. 6-7000/sec for my M2 Macbook Max) can be as fast as local SSDs as of today.
External disks are not an option for professionals because we need the utmost speed of editing and playback indeed while working simultaneously across teams. Same happens when I use large and heavy audio banks such as Kontakt while producing music, I cannot afford to use external disks and rather invest my money in a single huge local SSD to have it all + easily backed up by Dropbox in real time.
So Dropbox I don't really care that you stop syncing external disks but EXTEND THE PERSONAL/PRO PLANS from their currently very limited 2/3/4TB hard limits to 10/20/30TB just the way Google Drive and other competitors have moved to. And don't mention Dropbox Business which sucks balls since it creates a different 3-user repository folder and kind of structure which I've tried before and messes things up. Just simply expand your storage plan and pricing accordingly for 2023 use in developed countries, not just India needs with 200GB plans lol, thanks.
- shinbeth3 years agoExperienced | Level 13
Well then you should have invested in a better education, to get a better job and more money. No one can help you here if you can't even afford a basic internal drive that caters for your needs.
- shinbeth3 years agoExperienced | Level 13
You're lying to yourself. Google Drive will not fit the bill since it's much slower than Dropbox and it creates a lot of conflicts while syncing certain file types, which Dropbox never does. Syncing hundreds of GBs/TBs with G Drive doesn't cut it I've tried before trust me. If it did, I'd have moved my cloud files entirely with them of course. And as to other freebies you mentioned, I don't know what you're talking about but nothing (paid or free) comes as close as Dropbox.
It sucks balls but it's just the way it is.
- Jamesgangcc3 years agoCollaborator | Level 9
shinbeth Thanks for the insight. I despise Google so that's good to know; maybe OneDrive (I've tried it and it makes me crazy), or I'll add more to the Apple iCloud. What I meant by freebies wasn't a cloud but the services that allow one-off shares when you occasionally need one. As I say, I only need to occasionally share. It's mostly about storage as a redundancy to Externals.
- shinbeth3 years agoExperienced | Level 13
If you have such low storage needs, why don't you simply use the lowest Dropbox Plan (2TB) with a 500GB/1TB or 2TB internal drive where you'll have everything in a single place? And keep an external SSD of equal size (eg. SanDisk v2 500GB-1TB-2TB or 4TB and soon 8TB) on your keyring (they're very small and light) to keep a TimeMachine backup of your entire system at any given time too? That's really the best of all worlds (Local SSD + Dropbox + TimeMachine) I've been using for years.
My only problem is that Dropbox doesn't allow enough storage space beyond 3TB (+1 as option) as Pro plan. But since you really have such low storage needs as it seems, this system is ideal for you, no limitations for you. Ideally Dropbox would also offer a 1TB plan but apparently they're too dumb to let people choose how much TB everyone wants, and they force everyone to go for 2TB (+1 option) or 3TB (+1 option) only plans. This is beyond my understanding, no other company acts like this with such lack of flexibility and common sense.
- TheMainOne3 years agoCollaborator | Level 9
Frankly, you are not in a position to tell anyone to stop "threatening" to cancel our accounts. That is the least we should be doing.
I for one did cancel my account at least from a yearly paid membership to the monthly paid. I will likely cancel that if there's any more of this nonsense here. They could've warned us. They should have already been proactively dealing with this.
This issue completely caught me off guard. I was already looking for another solution since I can't stand "woke" - and lo and behold came across this discussion while I was searching. Dropbox has crossed the line in this regard. I will likely still leave as soon as I can find a suitable replacement of which it appears that there are many. It's just difficult to take the time to go through them. But go through them I will.
It wasn't until a tremendous number of people "threatened" to cancel their membership that they finally responded. This is completely unacceptable. They should've been out in front of this. Way in front of this. But this is kind of typical Dropbox, isn't it?
So let me personally say it loud and clear… If this is not resolved and you don't stay in front of it and keep us informed, I for one will cancel my service 100%. I hope that's clear enough.
As to the person I am responding to here, thank you for the semi solution.As you were.
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!