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Dropbox required update, but update failed and so does clean install
Application Affected Dropbox Device HP Probook 650 Operating System/Browser (if using the web) Windows 10 Pro Dropbox App Version (if using the app) none at this moment, not able to install ...
I get it, so no easy solution anywhere in sight. But thanks anyway for your efforts!
Dropbox has been providing an excellent solution to me for the last 6 or 7 years. Unfortunately now it seems the product quality has gone downhill and no longer forfills my needs so I have to move on. From my viewpoint as a customer, I need a simple solution that forfills my needs and that works. Not something that requires hours and hours of troubleshooting, and even if we would manage to get it to work now, I do not have a lot of fate anymore that the next update won't break it again.
I just installed another cloud storage product from one of your competitors, took me in total 2 minutes setup time and everything works like a dream straight away. Same price and my data stays in the EU, which is a bonus to me. So I'm happy.
I will end my Dropbox subsciption here, best of luck to you all!
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHello Jay, thanks for the link to an offline installer. I searched but could not find it.
I tried the offline installer (Dropbox 233.4.4938 Offline Installer.x86.exe), I launch it (as administrator of course), it shows the same windows "Dropbox is installing". After a minute or so another window pops up saying "Error- installation failed", no further details, see screenshot:
The original window ("Installing Dropbox") stays active, so do a number of Dropbox processes in the task manager. When I try to close this installer window, I have to confirm cancellation again, after I confirm I want to cancel nothing happens, not even after a very long wait. I have to manually kill all dropbox processes in the task manager to close the window.
Next I tried to install the 64 bit version (Dropbox 233.4.4938 Offline Installer.x64.exe). It fails with an error stating it has no permission to write to C:\Program Files (x86). Which is weird, as I expect a 64 bit version to install in C:\Program Files and not in C:\Program Files (x86). In taskmanager all processes started by dropbox also show up als 32 bit, so it seems to me the 64 bit version is not 64 bit after all.
As the error message suggested, I removed the dropbox folder in C:\Program Files (x86) (required a reboot and some registry cleaning in order to do so, dropboxext64.87.0.dll was locked). Tried the 64 bit installer again, same result.
In taskmanger, "Servicehost: State repository Service" takes a lot of CPU during this all and keeps doing that until I reboot.
I do not use VPN of external firewall software. My AV software is a dedicated version of F-Secure, as provided by my ISP (KPN Netherlands). Disabling it during install makes no difference.
I have been using Dropbox for around 6 years now and it has been absolutely flawless all this time. Until this latest update that seems to break everything. And from what I read online, I am not the only one having problems with it. I hope a solution will be found soon.
- Megan
Hey mz5, thank you so much for the details!
Although you've already tried a few things, can you also perform an advanced reinstall using the steps I provided earlier?
If the behavior remains the same, let me know and we'll proceed accordingly.
Hi,
maybe I was not very specific, but I already followed this procedure between each step I took. So I cleared all dropbox related entries in the registry, removed all dropbox related folders (except the data folder) and did a reboot before launching the installer. I'm afraid that's not the solution.
Maybe worth mentioning: Since I value the privacy of me and my customers, I have turned off as much as possible of all the data aquisition/advertising/store crap that microsoft implemented in W10-64. So I run a very basic windows installation. Can you list which Windows services the dropbox installer/updater relies upon so I can check if that is causing issues here?
