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Dropbox required update, but update failed and so does clean install
Application Affected Dropbox Device HP Probook 650 Operating System/Browser (if using the web) Windows 10 Pro Dropbox App Version (if using the app) none at this moment, not able to install ...
I get it, so no easy solution anywhere in sight. But thanks anyway for your efforts!
Dropbox has been providing an excellent solution to me for the last 6 or 7 years. Unfortunately now it seems the product quality has gone downhill and no longer forfills my needs so I have to move on. From my viewpoint as a customer, I need a simple solution that forfills my needs and that works. Not something that requires hours and hours of troubleshooting, and even if we would manage to get it to work now, I do not have a lot of fate anymore that the next update won't break it again.
I just installed another cloud storage product from one of your competitors, took me in total 2 minutes setup time and everything works like a dream straight away. Same price and my data stays in the EU, which is a bonus to me. So I'm happy.
I will end my Dropbox subsciption here, best of luck to you all!
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHey mz5, thank you so much for the details!
Although you've already tried a few things, can you also perform an advanced reinstall using the steps I provided earlier?
If the behavior remains the same, let me know and we'll proceed accordingly.
Hi,
maybe I was not very specific, but I already followed this procedure between each step I took. So I cleared all dropbox related entries in the registry, removed all dropbox related folders (except the data folder) and did a reboot before launching the installer. I'm afraid that's not the solution.
Maybe worth mentioning: Since I value the privacy of me and my customers, I have turned off as much as possible of all the data aquisition/advertising/store crap that microsoft implemented in W10-64. So I run a very basic windows installation. Can you list which Windows services the dropbox installer/updater relies upon so I can check if that is causing issues here?
- Hannah
Thanks for the update on this, mz5.
Here you can find the minimum system requirements for the Dropbox desktop app.
But since this seems like an issue that might need to be looked into a bit further, I'd suggest reaching out to our support team.
They'll be able to access more account-specific info and assist you further.
Once you have your ticket number, please send it to us as well.
Thanks!
My system fulfills the minimum requirements, so that should not be the issue.
While scrolling through the registry, I did notice the new version tries to install a whole bunch of additional features such as backup, binder, external drive, passwords, paper, an office add-in, a lot of context menu handlers, autoplay event handlers and a zillion automatic update services. But I don't need or want any of this stuff. All I want is a simple app that keeps one folder on my pc synced with my cloud storage. How hard can it be.
I noticed there is a simplified version of the app for W7/8, any chance of using that on my W10 machine? That is the last thing I am willing to try. I will not be opeing tickets at the support team, it's been taking too much of my time already and I have other things to do. If the simplified version will not work, I will end my dropbox subscription after 6 years and start using a local backup solution on my own NAS instead.
