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mz5's avatar
mz5
Helpful | Level 6
3 months ago
Solved

Dropbox required update, but update failed and so does clean install

Application Affected Dropbox Device HP Probook 650  Operating System/Browser (if using the web) Windows 10 Pro Dropbox App Version (if using the app) none at this moment, not able to install ...
desktop
upgrades
windows
  • mz5's avatar
    mz5
    3 months ago

    I get it, so no easy solution anywhere in sight. But thanks anyway for your efforts!

    Dropbox has been providing an excellent solution to me for the last 6 or 7 years. Unfortunately now it seems the product quality has gone downhill and no longer forfills my needs so I have to move on. From my viewpoint as a customer, I need a simple solution that forfills my needs and that works. Not something that requires hours and hours of troubleshooting, and even if we would manage to get it to work now, I do not have a lot of fate anymore that the next update won't break it again. 

    I just installed another cloud storage product from one of your competitors, took me in total 2 minutes setup time and everything works like a dream straight away. Same price and my data stays in the EU, which is a bonus to me. So I'm happy.

    I will end my Dropbox subsciption here, best of luck to you all!

     

     

mz5's avatar
mz5
Helpful | Level 6
3 months ago

I get it, so no easy solution anywhere in sight. But thanks anyway for your efforts!

Dropbox has been providing an excellent solution to me for the last 6 or 7 years. Unfortunately now it seems the product quality has gone downhill and no longer forfills my needs so I have to move on. From my viewpoint as a customer, I need a simple solution that forfills my needs and that works. Not something that requires hours and hours of troubleshooting, and even if we would manage to get it to work now, I do not have a lot of fate anymore that the next update won't break it again. 

I just installed another cloud storage product from one of your competitors, took me in total 2 minutes setup time and everything works like a dream straight away. Same price and my data stays in the EU, which is a bonus to me. So I'm happy.

I will end my Dropbox subsciption here, best of luck to you all!

 

 

RZ65's avatar
RZ65
New member | Level 2
2 months ago

Hi mz5

What did you move to? I am having the same probelm with DropBox. Have used it for years but maybe I need to start looking at another solution.

 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hey RZ65 - sorry to jump in here, but could you let us know your computer's OS version and send us a screenshot of the last screen (or error) you can get to so that we can have a visual too? 

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