Forum Discussion

mt33's avatar
mt33
New member | Level 1
2 years ago

Dropbox running on compatibility mode gives me an error.

This error started popping up couple of days ago whenever I opened my laptop.  Dropbox isn't syncing.  Have searched previous communications and tried several solutions: advanced uninstall, firew...
desktop
Error Messages
windows
BenDBX's avatar
BenDBX
Icon for Community Manager rankCommunity Manager
2 years ago

Hi mt33,

To clarify, are you receiving this error message after attempting to run in compatibility mode, or are you seeing it upon normal startup?

Compatibility mode is generally not supported, though I understand some users are attempting to use it as a workaround to connection failure.

Thanks,

Ben

mt33's avatar
mt33
New member | Level 1
2 years ago

The message pops up whenever I turn on my computer. I did not turn off or attempt to run in compatibility mode. I even didn't know what is compatibility mode before seeing this message. 

I've searched and tried several ways to solve: 1) check the computer storage, 2) check the firewall or similar software, 3) uninstall and advanced uninstall. But the message still pops up.

During last few days, I've tried and observed that if I choose to "Continue in compatibility mode", the dropbox seems to work well with normal syncing function. 

I'm using the Dropbox Plus for the last few years with 4 devices. But this problem happens with one computer only. 

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