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Forum Discussion
run_the_race
8 months agoHelpful | Level 5
Dropbox says my environment doesn't support tray icon, by it does
In the following image you can see the dropbox system tray icon top right, with the error message below it. I am using the `i3wm` on Ubuntu with `i3status` to show the icons. To me this is a bug in t...
Neal
Community Manager
7 months agoHi Andsmi,
I've checked with the team and they said that Dropbox uses DBus to find the app indicator services, so you'll have to make sure that the org.kde.StatusNotifierWatcher service is running. You can do that by running the following command in your terminal:
dbus-send --session \ --type=method_call \ --print-reply \ --dest=org.freedesktop.DBus \ /org/freedesktop/DBus \ org.freedesktop.DBus.ListNames
You should get a list of service names returned, and you should find org.kde.StatusNotifierWatcher in that list.Assuming you see that, you can then query the status of the service using the same DBus message that the Dropbox app uses with the following command:
dbus-send --session \ --type=method_call \ --print-reply \ --dest=org.kde.StatusNotifierWatcher \ /StatusNotifierWatcher \ org.freedesktop.DBus.Properties.Get \ string:org.kde.StatusNotifierWatcher \ string:IsStatusNotifierHostRegistered
If Gnome is properly using the service you should see something like this:
method return time=1748612867.079169 sender=:1.25 -> destination=:1.239 serial=4372 reply_serial=2 variant boolean true
That boolean true is the important part that tells you the service is running and a host is registered.If the appindicator shell extension is properly registering a host and the DBus service is exposed then you should not see that error message.Gnome is currently on version 48, and the appindicator shell extension is currently at version 60, so updating those items may help resolve the issue.
Andsmi
6 months agoHelpful | Level 5
NealMc
Sadly, the message has appeared again...
The tray icon still appears and is functional. This is definitely a bug that needs to be fixed.
These are the results of the commands you posted:
`dbus-send --session --type=method_call --print-reply --dest=org.freedesktop.DBus /org/freedesktop/DBus org.freedesktop.DBus.ListNames`
Output:
```bash
string ":1.74"
string ":1.76"
string "org.gnome.SettingsDaemon.Keyboard"
string ":1.77"
string ":1.78"
string "org.kde.StatusNotifierWatcher"
string "com.rastersoft.ding"
string ":1.79"
string "org.freedesktop.secrets"
string ":1.244"
string ":1.246"
string "org.freedesktop.IBus.Panel.Extension.Gtk3"
```
(see attached file for full output)
`dbus-send --session --type=method_call --print-reply --dest=org.kde.StatusNotifierWatcher /StatusNotifierWatcher org.freedesktop.DBus.Properties.Get string:org.kde.StatusNotifierWatcher string:IsStatusNotifierHostRegistered`
Output:
```bash
method return time=1749709304.710873 sender=:1.43 -> destination=:1.4230 serial=203406 reply_serial=2
variant boolean true
```
I hope you can help!
- Neal6 months ago
Community Manager
Hi Andsmi,
Thanks for letting me know! I'm checking with our team internally to see if they can offer any insight into the results you received.
I'll let you know if I have an update!
- Neal6 months ago
Community Manager
Hi Andsmi,
We've taken a look and we think it may be a bug too. We'll file a bug report internally so it can be properly investigated.
Let me know if you need anything else in the meantime.
- Andsmi4 months agoHelpful | Level 5
3 months has passed, and it's still happening. Has any progress been made?
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