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Forum Discussion

apcneves's avatar
apcneves
Explorer | Level 3
4 months ago

Dropbox Sprig Electron View message on Windows when shutting down my computer.

Application Affected Windows shutdown Device HP Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz   1.50 GHz, 8 GB Operating System/Browser (if using the web) Windows 10 version 10.0.19045 Dro...
desktop
Error Messages
windows
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 months ago

Hey apcneves - thanks for bringing this to our attention. 

Can you try the latest stable version of the Dropbox desktop app from this page directly and let me know how it goes?

If you get the same results, I'd appreciate a screenshot of what you see on your end so that we can have a visual too.

Thank you.

  • apcneves's avatar
    apcneves
    Explorer | Level 3
    4 months ago

    Hello,

    Still the same (see image below). There is a second message that I'm not sure relates to the Sprig Electron View issue. I restarted 5 times after installing the version you suggested.

     

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 months ago

      Hi from me as well, apcneves! I know you’ve tried these steps already, but would you mind giving them one more go? I’d like to see if the issue will resurface after that.

      Also, regarding the message that you keep receiving, does it usually appear after launching and closing the Dropbox app too quickly?

      • apcneves's avatar
        apcneves
        Explorer | Level 3
        4 months ago

        Hi there,

        1. I've uninstalled Dropbox and restarted the computer. No message appeared.
        2. Downloaded the latested full version (https://www.dropbox.com/downloading?plat=win&type=full) following the steps. Dropbox worked fine.
        3. Restarted the computer and the messages returned.

        I don't understand your last question. When I start my computer Dropbox is already available through Windows File Explorer. I never open or close any App (I miss the time when my computer had software installed, rather than App)

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