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Ian_A6's avatar
Ian_A6
Collaborator | Level 9
3 years ago
Solved

Dropbox stopped launching from Windows 11 start menu or taskbar

Stopped working today (possibly after windows update yesterday?). Will launch from notification area but not the others. Trien reinstalling - no effect.    Any ideas or anyone else seeing this beha...
desktop
windows
  • Ian_A6's avatar
    Ian_A6
    3 years ago

    So Dropbox support sorted it out. It was a beta version that had installed (I don't think I ever asked for beta but it was turned on in preferences). reinstalled stable version and all working 😊

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

amk2, can you share with me the ticket numbers from your convo with our support team? I’d like to go through all the steps you’ve already taken, and go from there.

 

Ian_A6, if the issue persists, please send me the OS version of your device, as well as your current Dropbox app version.

Ian_A6's avatar
Ian_A6
Collaborator | Level 9
2 years ago

Hi Nancy. No change this morning. Windows 11 (up to date). Dropbox 188.4.6302 (says up to date)

 

Thanks

 

  • Ian_A6's avatar
    Ian_A6
    Collaborator | Level 9
    2 years ago

    Can confirm this is also affecting my work PC, which is Windows 10 (same dropbox version)

     

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