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Forum Discussion

Ian_A6's avatar
Ian_A6
Collaborator | Level 9
3 years ago
Solved

Dropbox stopped launching from Windows 11 start menu or taskbar

Stopped working today (possibly after windows update yesterday?). Will launch from notification area but not the others. Trien reinstalling - no effect.    Any ideas or anyone else seeing this beha...
desktop
windows
  • Ian_A6's avatar
    Ian_A6
    3 years ago

    So Dropbox support sorted it out. It was a beta version that had installed (I don't think I ever asked for beta but it was turned on in preferences). reinstalled stable version and all working 😊

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi amk2, can I send you an email, in order for us to have a closer look into this? 

 

Also, just to make sure, it sounds like everything is back on track chippie, right? 

amk2's avatar
amk2
Explorer | Level 4
2 years ago

Hi Megan,

Has anyone at Dropbox resolved this yet?  I am able to work from the Dropbox notifications Icon next to the clock on my Windows 11 machine, but still not able to work from the Windows File Explorer or the Drop Box icon in the systray.  I see that another person (RBCheek) suddenly has the same issue as the rest of us with Windows 11...  As Ian_A6 said in his comment, Dropbox needs to look into this further as more and more people are having the issue.  Thank you.  I hope to hear from you soon that Dropbox is going to provide an update to the Dropbox software that will fix this.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey everyone! 

     

    Thanks for bringing this to our attention. Our engineers are aware, and actively working towards a fix. 

     

    We'll update you soon with further news! 

  • amk2's avatar
    amk2
    Explorer | Level 4
    2 years ago

    Megan - Another bit of information:  The Dropbox Icon in the Systray still works on Windows 10 (on a PC), and on Windows 11 Home (on a laptop).  It does not work on Windows 11 PRO.  Perhaps there is something different with Windows 11 Pro?   Just a thought for your software engineers to consider.  Thanks!

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