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Forum Discussion

Rob S.47's avatar
Rob S.47
Helpful | Level 6
2 years ago
Solved

Dropbox stopped working on iPad, deleted and reinstalled, will not login.

On my iPad, I could not sign in to dropbox and use it as I have been for the last several years. I kept getting a spinning circle telling me it was trying to sign out. I close the app, then reopened ...
Error Messages
Install
iOS
Mobile
  • Rob S.47's avatar
    Rob S.47
    2 years ago

    I'm entering my email and password manually.

    I'm sorry to have wasted everyone's time, as it turns out it was a problem with my password program. I fixed it and can login.

    Thanks for all the support.

Rob S.47's avatar
Rob S.47
Helpful | Level 6
2 years ago

Just tried, same message, "sign in failed. The provided user information is invalid."

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Rob S.47 - could you send us a screenshot of the exact error you're getting so that we can have a visual too?

 

Also, what is the exact OS version of your iPad? Have you made sure that you're not hitting your account's device limit if you're on the Basic plan?

  • Rob S.47's avatar
    Rob S.47
    Helpful | Level 6
    2 years ago

    I checked my devices, only 2 active now, this should be the third.

    iPadOS 12.8.2

     

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey Rob S.47, are you trying to sign in manually with your Dropbox email and password, or are you signing in with Google/Apple?

       

      If you open a browser and go to dropbox.com, are you able to sign in the same way?

      • Rob S.47's avatar
        Rob S.47
        Helpful | Level 6
        2 years ago

        I'm entering my email and password manually.

        I'm sorry to have wasted everyone's time, as it turns out it was a problem with my password program. I fixed it and can login.

        Thanks for all the support.

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