Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Anna R.5
4 years agoHelpful | Level 6
Dropbox support for macOS 12.3
So I'm referring to https://help.dropbox.com/installs-integrations/desktop/macos-12-monterey-support
Does this mean it will be 100% safe to upgrade to macOS 12.3 as long as I keep Smart sync to Local, please?
You can never ever say its 100% safe - simply because you'd be using a Beta OS and also a Beta version of Dropbox. However, it should work well, but, be cautious of the fact it is beta at all levels.
I know previously at last minute notice Apple have changed how stuff worked in beta versions meaning stuff which used to work no longer did when updated to the next release so thats also something to be aware of.
166 Replies
Replies have been turned off for this discussion
- afsd4 years agoHelpful | Level 5
And now, over a year later, this sounds like the issue currently present on Mac Dropbox with using "online" files, because it uses kernel extensions that Apple have stopped supporting in latest versions of OSX.
In reply to:
faebe07-05-2021 07:13 AMI'd like to extend this request to discontinue using deprecated kernel extensions and instead base the new version on Apple’s new File Provider framework for MacOS:
https://developer.apple.com/documentation/fileprovider
Microsoft recently announced a similar move for OneDrive:
and:
gmon750Explorer | Level 312-01-2021 05:35 PMI will say this... I will be purchasing a new Macbook in 1st-quarter 2022. As a loyal Dropbox user for 10 years, this is the first time I'm considering jettisoning Dropbox if they don't provide native support for Apple Silicon.
Get your app updated and away from kernel extensions. Considering the size of your company, I find it disturbing that so little resources are allocated to keeping your software current. This is the kind of thinking usually applied to failing companies. - Marc A.64 years agoCollaborator | Level 9
afsd dropbox is a morally bankrupt company and its CEO has shown again and again that they don't care about Mac users - the very ones that propelled the service to stardom.
- afsd4 years agoHelpful | Level 5
Yes finding this thread was quite disheartening. Although I was initially thinking of returning the new Mac I bought because it wasn't working with Dropbox, now I am thinking I will leave DropBox instead and keep the Mac.
- Nancy4 years ago
Dropbox Community Moderator
Hi afsd, I hope you don’t mind me jumping in.
I totally understand where you’re coming from.
As Megan mentioned above, the general rollout for full support on macOS 12.5 and higher will start in November. There’s not an exact timeline we can provide at the moment though, I’m afraid.
- cbonargent4 years agoHelpful | Level 7
So, if I understand correctly, the problem with Mac OS will be thoroughly solved by the end of November, and those of us who have been stuck in Mac OS 12.2 and the old version of Dropbox, will be able to update the Mac and Dropbox, and recover the full functions of Dropbox like before?
On the users end, what needs to be done and when?
Thank you for your help!
Catherine Bonargent
- sphen4 years agoCollaborator | Level 8
that is my understanding yes - we are still waiting.
until the new version is released or dropbox outlines a doc that shows us the user experience for the migration to the cloudstorage container i am not sure what the user experience will be like. once again - very little communication.
- jeff w.444 years agoHelpful | Level 6
Nancy it's almost November....I'd hope there'd be a timeline at this point.
- Pokapix4 years agoHelpful | Level 6This should have been a top priority to solve and release — I’ve already been forced due for this to change to Microsoft solutions while collaborating with clients, because they gave up on you Dropbox…
At least this will solve my issue, but this is really unprofessional to yet again great Mac users to badly.
One last question, will it work on macOS Ventura? - sphen4 years agoCollaborator | Level 8
The changes in Ventura should not affect dropbox as far as i know. The major change Dropbox is working on is moving to the new cloud storage container.
- jparet4 years agoHelpful | Level 6
So... November came but i still see no change.
Anyone else noticed any improved dropbox behaviour in handling online-only files?
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!