Forum Discussion

Henry2016's avatar
Henry2016
Explorer | Level 4
4 years ago

Dropbox Sync Causing Blue Screen Crash (SERVICE_SERVICE_EXCEPTION)

Some of my photos would never sync up properly or I could never open them because DropBox would not for some reason download them properly and would always be stuck in "syncing" with no progress.  I ...
desktop
Error Messages
Setting up the apps
sync
windows
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi Henry2016, sorry to hear about that! 

 

Could you let me know the app's current syncing status, along with the version that you have installed on the device?

 

Keep me posted, and we'll take it from there. 

Henry2016's avatar
Henry2016
Explorer | Level 4
4 years ago

FYI, the installation failure message gives an error code of -1073741819.  The "show me help for this issues" link is useless as I've already verified my operating system meets requirements, downloaded the full offline version, etc.

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