Forum Discussion

tjmiz's avatar
tjmiz
Explorer | Level 3
2 years ago

Dropbox syncing thousands of files randomly.

Hello,   Appreciate the support. All of a sudden my dropbox has thousands of files to sync around 5.2tb. I'm unsure why this has happened, I keep files online to save space. This is now showing a...
desktop
sync
tjmiz's avatar
tjmiz
Explorer | Level 3
2 years ago

Hi Megan,

 

Thanks for the help. Sure, here are the answers:

 

 - Started around a week ago. 

- The devices OS is 14.0

- Dropbox version is: 198.4.7615

 

There is no progress with the syncing at all.

 

Thanks

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey tjmiz, sorry to jump in here.

 

I understand you're on a macOS computer, right?

 

Did you recently get any notification about an update of the Dropbox app to the version for File Provider?

 

Where is your Dropbox folder currently located?

  • tjmiz's avatar
    tjmiz
    Explorer | Level 3
    2 years ago

    Hi Hannah, 

     

    Yes MacOS. 

     

    I don't think I got that notification, I'm unsure now. 

     

    Dropbox folder is a company folder and it's on my drive. But like I said, it is now empty. Yet on the website version it's all there. 

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey tjmiz - sorry to jump in here, but could you send us a screenshot of the app's exact status as shown in your menu bar at the moment? 

       

      If it's still stuck at the exact same number of files, could you try fixing your hardlinks and permissions and let us know how it goes? 

      • tjmiz's avatar
        tjmiz
        Explorer | Level 3
        2 years ago

        Hi Walter. Please see the screenshot on what it says. I've re-downloaded the app and it has a new number but has 5.5tb to be uploaded still.

         

        I've also done hardline and permission reset. Still not achieved anything. I have checked on my other Mac laptop instead of Mac Studio and this is correct and showing the right things. It's just the Mac Studio I am having issues. 

         

        Thanks for your help.

        Tim

         

         

         

         

         

         

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