Dropbox thinks my PC is offline

Hey robert1881, it sounds like you replied to that ticket after it was closed. 

Can you send us the ticket number for the new communication (the one that went to the unmonitored inbox)?

As for you, Redalong, can we email you as well?

Hi Redalong, I just sent you an email. 

I'll see you there!

Hi!

I have been having the same problem for approximately a month: first, Dropbox (Plus) on my laptop stopped synchronizing properly (stuck at 99%), and when I tried to re-install the app, it started claiming my computer were offline. I have tried all the solutions mentioned in this thread (as well as elsewhere), but nothing helps. I blame Windows 11 because my phone, computer and tablet work fine. Still I really need the access from my laptop, too.

That's a bit weird, because Dropbox works fine on my home laptop running Windows 11, and it stopped working on my work laptop running Windows 10.

How do I enter my support ticket? The link in the email just leads me to the general support page. I cant find any link to support tickets or any place to enter ticket number.

Hi Redalong, if you reply to the email you received, the support agent would be able to see it in our system and then assist you further.

I can see that the ticket is still active on our system, and that it was previously already sent to a specialist team to investigate further.

I've gone ahead and updated the ticket and the agent should get back to you as soon as possible.

Hi Redalong, I can see that after your latest message here, you've heard back from our agents, and you're working towards finding a resolution to this. 

Hi, I am just wondering if a solution was found to this issue. I have Windows 11 and have tried every suggestion that has been provided without success including using the offline installer from dropbox and yet it still is looking for a internet connection to install. Can you please advise what the solution for the other users was so that I can also fix my problem. Thanks

Hi brickbybrick, let's jump right into this! 

Based on your connecting issue that you're facing when using the desktop app, is it possible that something on your computer or network is blocking Dropbox?

Could there be a VPN, firewall, security app, or antivirus restricting traffic to any of our official domains?  

If I were you, I'd try to temporarily disable any antivirus or firewall you may be running, and launch Dropbox again. If this computer is on a work network, check with your IT staff to make sure they're not actively blocking it.

Keep me posted!

I have the same problem as other users (starting 2 days ago). I tried "everything" (firewall, antivirus, etc.) mentioned here. No luck. What's the resolution? Can you please contact me?

P.S. Yes, I have the internet connection to send this post

Hey anonymous, sorry to hear about this.

Can you please clarify your device's exact OS version for us?

Windows 10 Pro - Version 22H2

I see, thanks for clarifying that for me anonymous 

Could you maybe try an advanced reinstall?

If you're on the Basic plan, make sure that you have no more than 3 devices connected to your account as you might be hitting the device limit. 

I tried the advanced installation - there is no Dropbox folder in all steps to be deleted. It was clean, I believe. I still have the same issue after following the step.

Currently I don't have it more than 3 devices. Moreover, I got the "your computer is currently offline. please check your network settings" message before sign in. So this should not be related.

Please advise. Thank you!

Thanks for the additional information anonymous - much appreciated.

Can you please clarify if you're able to access your account normally from a web browser?

Also, you mentioned checking for firewalls, antivirus programs and VPNs or proxies; did you disable those temporarily while running the installer? 

Apart from that, have you tried rebooting your router at all since you first noticed this?