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Solved
Dropbox unexpectedly quit on macos 12.1
I reinstall dropbox, restart, disable anti virus and still dropbox crash after 5 seconds with this error.
What else can I do ?
I followed that it working now:
To resolve this problem, could you please try the following steps:
- Click on the Apple icon in the top left hand corner of your screen
- Select System Preferences...
- Then Security & Privacy
- Select the Privacy tab
- To make changes, you will need to click on the lock icon, and enter your macOS password
- Select Full Disk Access
- Check the box beside Dropbox
- Select Accessibility
- Check the box beside Dropbox
- Now please, attempt to restart the Dropbox desktop app.
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHey rmatdrop, thanks for the nudge here and sorry to see you're having trouble.
From what I can see in your previous ticket, the agent had asked you to try and install a previous version of the Dropbox app, but there was no update on the ticket, so it was eventually closed.
Did you try what the agent suggested or have you contacted our support team since?
Hi Hannah
Yes I did all the various installs that were asked and nothing resolved the issue. It seemed we were just going in circle, but something happened back then, ie a message showed in my dropbox that there was a known issue with files online not being accessible by apps that was under investigation. Pop up windows started to appear when opening app asking if I wanted to continue knowing that the app may not be able to access the files remotely.
That has been the case ever since, and I keep having the "dropboxmacupdate quit unexpectedly" over and over.
After posting here and realizing that the thread was marked as "resolved" I jumped on the chat and did the upgrade to the latest version of the Dropbox app with the link provided by Arianna. That has not resolved the issue. dropbomacupdate keeps crashing, and apps continue to fail to load linked files unless these are made local.
forgot to mention that as of last night, Arianna opened a new ticket
Hopefully, I will get a solution
My issue is still outstanding, and support lacking on all fronts. I asked already multiple times to be put on the phone with a human.
Emails back and forth days and often weeks apart are bringing me nowhere. You can see the thread on the ticket.
After several emails and people since my original post here, and after disabling CISCO, I was asked to install dropbox from a link. It failed to install; I sent the screenshot of the error, and I was told that the screenshot was sent to the eng to assess. Days went by, and I had to write again. Instead of having a solution from the eng, I was asked if I was able to install dropbox successfully after that error.
The last email is the tipping point. The issue of the apps not able to access files unless they are made offline is a year old! Yet, from the last email received Tony thinks is a new issue!!!!
I even shared *out of desperation* logs from the system at the time of the error and Tony said he had shared them with the ENG.
Clearly, ENG did not do much with it as the emails that are coming days and weeks apart are just repeating the same things. Missing what was done already and not offering any real solution. Hence, I am starting to wonder if the engineers even exist and if this Tony is a human or rather a very badly trained AI assistant!
I need help!
- Hannah
Hey rmatdrop, sorry to see you're still having trouble with this.
The thing here is that you're already in contact with the team that specializes in these kinds of issues, so there's not much more we can suggest on our end.
I would definitely advise you to respond to Tony, though, and explain to them what the issue is exactly, so that they can assist you accordingly.
We've passed your feedback along to them as well.
I'm having the exact same issue and have gone through all the steps to resolve. My Dropbox hasn't synched since January with no resolution. Did it ever get resolved with you?
brewcrew5 sorry to hear. I did not gain much from their technical support. An endless back-and-forth of emails leading nowhere. But last week I received an email and also a message popped up under the Dropbox icon in the menu bar saying that a new Mac version of Dropbox was rolled out.
Check this page out
https://help.dropbox.com/installs/macos-support-for-expected-changes
I did a lot of troubleshooting myself as the technical folks did not really help - here is what helped
1) stopping the crashing of the dropbox library - removed CISCO connect
2) unable to open linked files found online only in Adobe apps - installed the new Dropbox MAC version
I am monitoring now and cannot really call it a success - as I am still unable to open my photo library with iphoto
Hope this helps-
- Thank you so much - really appreciate your help. I have CISCO on my machine, too and will remove. In the meantime, I’m backing everything up to my external drive and also copying everything to iCloud. I will likely cancel my Dropbox subscription. I couldn’t get much help from them either.
