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maynaus's avatar
maynaus
New member | Level 2
4 years ago
Solved

Dropbox unexpectedly quit on macos 12.1

I reinstall dropbox, restart, disable anti virus and still dropbox crash after 5 seconds with this error. What else can I do ?
desktop
Mac
Setting up the apps
  • maynaus's avatar
    maynaus
    4 years ago

    I followed  that it working now:

     

    To resolve this problem, could you please try the following steps:

    1. Click on the Apple icon in the top left hand corner of your screen
    2. Select System Preferences...
    3. Then Security & Privacy
    4. Select the Privacy tab
    5. To make changes, you will need to click on the lock icon, and enter your macOS password
    6. Select Full Disk Access
    7. Check the box beside Dropbox
    8. Select Accessibility
    9. Check the box beside Dropbox
    10. Now please, attempt to restart the Dropbox desktop app.
brewcrew5's avatar
brewcrew5
Explorer | Level 3
3 years ago

I'm having the exact same issue and have gone through all the steps to resolve. My Dropbox hasn't synched since January with no resolution. Did it ever get resolved with you?

rmatdrop's avatar
rmatdrop
Explorer | Level 3
3 years ago

brewcrew5 sorry to hear. I did not gain much from their technical support. An endless back-and-forth of emails leading nowhere. But last week I received an email and also a message popped up under the Dropbox icon in the menu bar saying that a new Mac version of Dropbox was rolled out. 

Check this page out

https://help.dropbox.com/installs/macos-support-for-expected-changes

I did a lot of troubleshooting myself as the technical folks did not really help - here is what helped 

1) stopping the crashing of the dropbox library - removed CISCO connect 

2) unable to open linked files found online only in Adobe apps - installed the new Dropbox MAC version 

I am monitoring now and cannot really call it a success - as I am still unable to open my photo library with iphoto

Hope this helps- 

 

 

  • brewcrew5's avatar
    brewcrew5
    Explorer | Level 3
    3 years ago
    Thank you so much - really appreciate your help. I have CISCO on my machine, too and will remove. In the meantime, I’m backing everything up to my external drive and also copying everything to iCloud. I will likely cancel my Dropbox subscription. I couldn’t get much help from them either.

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