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Forum Discussion
SeoulGalVP
5 months agoHelpful | Level 7
Dropbox update has caused Windows File Explorer to slow so badly I cannot work
Ever since this update was forced upon us, my File Explorer no longer works properly. It takes forever to load with a green bar at the top and white icons. When it does finally load, if I click on a file to either open it or copy it or whatever, I get the blue donut and nothing happens for ages. I have to go away and do something else for 5 or 10 minutes before it will finally allow me to right-click or open it. I am beyond frustrated now. It took me over an hour to complete a simple copy and paste task this morning that would normally take less than 5 minutes. I simply cannot run my business this way.
I've tried various things such as the obvious rebooting etc. I also tried to rename the Shell Icon Overlays as there is apparently a limit in Windows and Dropbox was apparently causing an overlay limit conflict. I also cleared my thumbnail/icon cache. Nothing I do is working. It's awful and I hate the change. I just want it to work. File Explorer isn't great at the best of times as it's so unreliable and I've always had to restart it 2 or 3 times a day. But now it's not working for me at all.
Please can someone help? I am incredibly busy at work and have now wasted a good 4 hours on this. I really desperately need to get on with my work. I'm using Windows 10 Pro and it's up to date.
12 Replies
- vladgasan5 months ago
Dropbox Product Manager
Hi SeoulGalVP and mlefebvre,
I am sorry to hear that you're experiencing issues with the recent update. We started investigation into this matter and will let you know when there's a solution available.
If you're still experiencing problems with the Windows update you can opt-out of it by following the instructions in this article.
Let me know if you have any other questions in the meantime! - mlefebvre5 months agoHelpful | Level 5
I have the exact same problem and this is driving me insane. It is now impossible to do my job having this issue.
And I'm not the only one. My entire organisation is having this issue and we are now thinking of switching all of our accounts to OneDrive.
There are multiple posts about that same exact issue in this forum and none of them is bringing solutions.
Does Dropbox have a fix for that? Are you at least working on it?
I think you will lose a lot of subscriptions if nothing is done fast enough.
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