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Forum Discussion
marvifredo
8 years agoHelpful | Level 5
Dropbox Update installation failed with error 0x800b010e
I'm receiving the following error when attempting to install dropbox: "Dropbox Update installation failed with error 0x800b010e". I'm running Windows 10. I have also attempted the offline installe...
- 8 years ago
Don't worry, we'l help you!
The error is a MS one and sadley not specific. Lets try this an see where we get:
1) Quit Dropbox:
2) Uninstall Dropbox
3) Restart
4) After this, please proceed to delete remaining registry entries:
a) Click the Start button. Type REGEDIT in the search box and press Enter.
b) In the Registry Editor, navigate into the following locations until you find the keys for "Dropbox" and "DropboxUpdate", they will be in either or both of the following two locations:
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\
HKEY_LOCAL_MACHINE\SOFTWARE\
c) In both or either of these folders, please delete only the "Dropbox" and "DropboxUpdate" folders by right-clicking on the individual folders and selecting "Delete".5) Then, please delete the Dropbox remaining folders:
a) Open a Windows File Explorer (not Internet Explorer).
b) Type %LOCALAPPDATA% into the address bar (include the % percent signs) and press enter.
c) Delete the folder "Dropbox" from the resulting window.
d) Please repeat these steps with the following folders as well (it's OK if you don't find a Dropbox folder in any of those locations):
%APPDATA%
%PROGRAMFILES%
%PROGRAMFILES(x86)%
e) Then restart your system.Please note that deleting any of these folders will not delete the files in your Dropbox folder.
6) Download the newest version of Dropbox from the following website:
https://www.dropbox.com/downloading
7) Navigate to the folder where you downloaded the installation file and double click on it.
8) During the initial setup and sign in process apply any Selective Sync settings you may have had prior to the reinstall and select the Dropbox folder location (if not in the default location).
IMPORTANT NOTE: Because this process removes the previous settings and configuration, if you wish to avoid re-downloading your Dropbox content you will need to manually choose the location for Dropbox to sync to, otherwise you will create a new Dropbox folder and start to download your content again.
To select your already established folder on your drive, after signing in and choosing which folders to sync, and before you click on "Open my Dropbox folder", you should see an "Advanced Settings" link, click on this.
Then you can choose the parent folder of the already established Dropbox folder, for example, if you have your Dropbox folder in the path "D:\OtherDrive\Folder\Dropbox (Team)" you'll want to select the folder "D:\OtherDrive\Folder".
At the end of this process, after clicking "Open my Dropbox folder", it might take some time to re-index the files and sync any pending changes.
Please note that any changes made to the files in the Dropbox folder, the web interface or other linked devices while the folder was "off-line", will generate conflicted copies:
https://help.dropbox.com/syncing-uploads/conflicted-copy
Finally, this process only works when linking to the exact same account that was previously linked to this computer. If you'd like to merge accounts, please refer to the following Help Center article:
https://help.dropbox.com/account/merge-two-accounts
Hope this fixes and if you have any additional questions please let us know and weāll be happy to assist!
merrypine
8 years agoExplorer | Level 3
my windows 10 was free upgrade from windows 7. i have followed all steps posted (from regedit to %programfiles(x86)%), but no luck. run the offline install version with adminstrator but still not luck. please help
Jay
Dropbox Community Moderator
8 years agoJust checking, when you say ārun the offline install version with administratorā, are you running the program normally?
Contrary to what it seems, if you chose to run the installer using elevated permissions, namely, right-clicking it and choosing to run as administrator, then this isnāt going to work as expected.
- merrypine8 years agoExplorer | Level 3
I tried both methods; normal and adminstrator (per posted steps). Both methods gave me the same error message (0x800b010e)
- merrypine8 years agoExplorer | Level 3
checking, i'm on windows 10.
i don't see Dropbox app in "App & feature". I presume i never had Dropbox installled.
- If on Windows 8 or 10, search and click Control Panel in the start menu.
- Click Uninstall a Program (Vista, 7, 8, 10).
- Select Dropbox from the list of programs and click Uninstall
- Jay8 years ago
Dropbox Community Moderator
If youāve never had the Dropbox app installed, then the installation error should be OS-related, since itās not even able to open the installer.There isnāt much I can suggest on my end.If you want to rule out an issue with Dropbox, you could try creating a new user profile on your computer, not a Dropbox account, but a login to actually access your computer.If it installs correctly, then you can be sure thereās an issue with Windows, or namely, the user profile you use when accessing Windows. This might help Microsoft troubleshoot this matter further on their end. - merrypine8 years agoExplorer | Level 3
i created a new account in Windows 10 and logged in the new account. I downloaded the version from the link from your last email. The installation process failed again with the same error. It has proved it is not an OS issue, right?
I have three laptops. All PCs are connected to a switch before going to a modem. I have the same installation error message for only two PCs. One was able to complete the installation process. All three PCS are on Windows 10 with upgrading from Windows 7 or XP. Do you think if it is network related issue? Please advise.
- Jay8 years ago
Dropbox Community Moderator
Interesting⦠Since this isnāt a Dropbox error, I can only assume that something is affecting the installer itself. It might not be an OS issue, but could now be network related.As the installation worked on one machine, but not two others and both with the same message, my impression now is that the Dropbox desktop application isnāt getting downloaded in full, or something is interacting with the installer during the download.Could you try downloading the installer on the computer that works, and then use a USB stick to transfer it to the other computers and try to install it there?If this fails, download the installer from another network completely and do the same thing with the USB stick.Another point of consideration, though you donāt need to do this yet, is that the switch, or the network cable to the switch for those computers is faulty in some way, or restricting/corrupting the download. - billhoge7 years agoNew member | Level 2
I have not ever been able to install dropbox. I have disable firewall and antivirus with no change. I have checked registry to be sure there were no prior installation, and there are no files or folders for dropbox. No matter what I try, I get the same error message. running latest windows 10 version with all updates.
- Lusil7 years ago
Dropbox Staff
Hi there billhoge,
I'd be more than happy to help.
As a first step, could you please confirm if you've given @Ross S.'s steps here a try?
If you have, could you also give an advanced reinstall a shot? Maybe that will do the trick.
Let me know how it goes!
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