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YankeeDocNJ's avatar
YankeeDocNJ
New member | Level 2
3 years ago
Solved

Dropbox Update triggering User Account Control (UAC) constantly

I have v183.3.6853 of Dropbox for Windows.  Yet Dropbox Update CONSTANTLY runs triggering User Account Control (UAC) warnings - and multiple of them.  I woke up today to FORTY of them.  This is a home PC with only the administrator as a user.  I cannot find any place to allow Dropbox Update in Windows NOT to trigger the UAC.  Is there a way in DropBox to shut this annoying thing off?  Or maybe have it go once a week like a normal update checker?  This is very annoying and sometimes causes me to have to reboot my PC because all those warnings slow it don.  Thanks!!!

 

desktop
windows
  • Megan's avatar
    Megan
    2 years ago

    Thanks for the screenshot Daddyo37!

     

    You mentioned you were using version 191 of the app, however there's a latest update (192) out. 

     

    Can you try running the installer, to update the app while following these steps? 

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  • YuriGubanov's avatar
    YuriGubanov
    New member | Level 1
    12 months ago

    Despite the fact that I have v212 (your UI is convenient enough to not allow copying the full version number), the issue is still there. Tonight I got 14 instances of UAC. Exiting dropbox does not help. Closing Dropbox does not help. They will keep appearing until I close dropbox a few times and in between agree to at least one of these UAC windows. EXTREMELY bothering.

     

  • YuriGubanov's avatar
    YuriGubanov
    New member | Level 1
    12 months ago

    Walter, I can check - but should I, given that the problem was announced solved some 40 versions ago? Does this particular update has release notes regarding the UAC issue?

    My OS is Windows 11 Pro, 10.0.22631

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Yes, you should always update to the latest version as those usually fix bugs and contain improvements YuriGubanov 

    Let us know if the issue persists though, and we'll take it from there. 

  • YuriGubanov's avatar
    YuriGubanov
    New member | Level 1
    12 months ago

    Sorry, but since the release notes have no mention of the UAC issue fix, there is little sense to hope that this update will solve the issue. There are no miracles in the world. Please raise the bugfix request with the development. Looks like the bug is there for 40+ versions.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hi YuriGubanov, what setting of UAC do you have enabled on your machine?

     

    Is this a personal or company-managed device?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by clicking this link?

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