Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Incognitii's avatar
Incognitii
Explorer | Level 4
2 years ago

Dropbox website is extremely slow when accessing or uploading files

Hey, guys. Long-time Dropbox user, but perhaps not for very much longer.  Every time I try to go to Dropbox in the last couple of days, it is unresponsive. *  No matter what browser I use *  N...
upload
Web
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Incognitii, thanks for bringing this to our attention.

 

Are you able to access the site normally from another device entirely while on the same network?

 

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

 

This will help me to assist further!

Incognitii's avatar
Incognitii
Explorer | Level 4
2 years ago

It happens on all devices, and all browsers.  Bitdefender only runs on my desktop.  This also happens on iPad and iPhone... and all browsers on desktop.  Dropbox.com has been whitelisted on Bitdefender.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Are you able to try another network entirely to see if the speeds are affected there?

    • Incognitii's avatar
      Incognitii
      Explorer | Level 4
      2 years ago

      Not at this time, no.

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey Incognitii - sorry to jump in here, but have you tried temporarily disabling Bitdefender and rebootiing your computer and internet router since you first noticed this?

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!