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KitMcGuire's avatar
KitMcGuire
Explorer | Level 3
3 years ago
Solved

Dropbox will NOT accept my email address.

I have a Samsung Galaxy Note 1.0 (2014) and want to log into an already existing Dropbox account which I can access from my desktop or phone, BUT....on my Galaxy Note it always shows an error at the ...
Account Access
Error Messages
Mobile
  • Jay's avatar
    Jay
    3 years ago

    Hi KitMcGuire, the Dropbox mobile app is no longer compatible on Android 5.1.1, as you can see by the app having the old Dropbox logo on it.

     

    The current requirements are for Android 6.0 or higher.

     

    If your mobile browser is supported, you might be able to access your account from there.

KitMcGuire's avatar
KitMcGuire
Explorer | Level 3
3 years ago

Per your request here are screenshots to PROVE Dropbox will not accept my valid login information! The OS version: Android 5.1.1

[Removed as per Community Guidelines]

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi KitMcGuire, the Dropbox mobile app is no longer compatible on Android 5.1.1, as you can see by the app having the old Dropbox logo on it.

 

The current requirements are for Android 6.0 or higher.

 

If your mobile browser is supported, you might be able to access your account from there.

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