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Forum Discussion

Sydenham's avatar
Sydenham
Explorer | Level 3
3 years ago
Solved

Dropbox won't open as I'm getting an error

I found that my personal files were ending up in a shared file (with an organisation I am part of). I have moved files elsewhere for now. Then I uninstalled Dropbox  when I try to reinstall I keep ge...
desktop
Error Messages
Install
Mac
Setting up the apps
  • dasty's avatar
    dasty
    3 years ago

    the terminal does not show the password. The cursor on screen will not move, this is the correct behaviour. Just enter your password and press enter and then add the next line by copy/pasting and pressing enter again. Do this until you are finished with all the lines. After having pressed enter after the last line, reinstall the app. 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Ricky sas, can you also confirm the OS on the device that's facing this error? 

Ricky sas's avatar
Ricky sas
Explorer | Level 3
3 years ago

It is MacBook Pro Retina mid 15

macOS Monterrey 12.6.7

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Ricky sas, would it be OK if we reached out via email to have a further look internally at this point? 

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Thanks for your cooperation Ricky sas 

         

        I've just sent you an email to the email address that's associated with your Community profile so please have a look at your inbox and we'll take it from there. 

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