Forum Discussion

raizada's avatar
raizada
Explorer | Level 3
6 years ago

Dropbox won't start on Linux (Ubuntu 18.04)

Dear Dropbox Community,   I have a linux box running Ubuntu 18.04. Until last week, Dropbox ran fine on it. However, something (I don't know what!) changed, and now it won't run any more. Specifi...
desktop
Linux
Setting up the apps
Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Hello raizada, I'm sorry to hear you're having trouble with this!

 

Can you just clarify for me, when you mentioned doing a complete reinstall, was this the advanced reinstall? If not, please try this with the steps outlined here.

 

Also, can you let me know if you have "Early releases" toggled on at the bottom of your account settings? This will let me know if you're using a beta version of the app. Please toggle this off if it's currently on and then try reinstall the app once more.

 

Let me know how it goes!

  • raizada's avatar
    raizada
    Explorer | Level 3
    6 years ago

    Thanks for your reply.

     

    Yes, I did indeed do the advanced reinstall, copy and pasting from the commands on the page: 

    https://help.dropbox.com/installs-integrations/desktop/advanced-reinstall

     

    I checked, and I don't have the early-releases setting toggled on. So, I just have regular Dropbox, not any sort of beta version. I should have given that info in my original post, come to think of it. The output on my linux box of the command "dropbox version" is:

    Dropbox daemon version: 105.4.651
    Dropbox command-line interface version: 2020.03.04

     

    Raj

    • raizada's avatar
      raizada
      Explorer | Level 3
      6 years ago

      An update: this problem is solved now. It turned out to be due to a clash with Docker. I had been running into problems mounting SMB shares, and my sys-admin looked into it. Here is what he wrote, about that SMB problem:

       

      "The issue was that you had Docker installed. Docker by default uses the same subnet in which our datacenter is located in (172.18.0.0/16) and thus your computer was rejecting the return traffic as it came through the “wrong” interface.

      I changed the default docker network to 192.168.0.0/16, this shouldn’t affect properly built docker images (if you even use docker)."

       

      A nice side-effect of him having made this change to Docker is that my dropbox has started working again!

       

      Raj

      • Daphne's avatar
        Daphne
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        6 years ago

        Thanks for the update raizada, I'm glad to hear that the app is working fine now!

         

        Thanks for letting us know here too what was causing this issue for you, I'm sure that this info will be very helpful for anyone else who might be having the same issue.

         

        If you need anything else, please feel free to give me another nudge here.

         

        Hope you have a great rest of your week Raj!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!