Forum Discussion

gerryvdbyl's avatar
gerryvdbyl
Explorer | Level 3
3 years ago

Dropbox won't start on MacBook.

Dropbox won't start on my MacBook anymore.  It worked for years, but suddenly it stopped.  When I click on the icon in the top bar, it used to show recent files, access to files, etc.  Now it jus s...
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gerryvdbyl's avatar
gerryvdbyl
Explorer | Level 3
3 years ago

Hi Megan

 

The version on my MacBook is 180.4.4912.  This is the one that doesn't start up.

 

The version on my IMAc that works is also 180.4.4912, but this one works perfectly. 

 

I do not have a proxy or VPN running.  But the Apple Firewall is active on both devices, and both devices connect to the internet via the same wifi network, same router and same ISP fibre internet connection. 

 

 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi gerryvdbyl, thanks for letting me know! 

 

If you right click on your Dropbox folder in your Finder, and check its Properties, can you let me know how many files you have there? 

 

Would it be more than the app's 300K soft limit?

  • gerryvdbyl's avatar
    gerryvdbyl
    Explorer | Level 3
    3 years ago

    Hi Megan

     

    Currently I have 41056 items in my Dropbox.  But surely if it was the "soft limit", I'd experience the same problem on all devices?

     

    According to Finder Get Info:

    "176,510,637,499 bytes (3.65 GB on disk) for 41,056 items"

     

    Gerry

     

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey Gerry, I just reached out via email, in order for us to have a closer look into this! 

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