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PH80's avatar
PH80
Explorer | Level 4
4 months ago

Dropbox won't start or allow login after upgrading to Mac OS Sonoma.

Application Affected Dropbox Mac Desktop Device Mac Studio Operating System/Browser (if using the web) Mac OS Sonoma 14.7.8 Dropbox App Version (if using the app) 205.4.5765 Question or Issue...
desktop
Mac
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 months ago

Thanks for bringing this to our attention, PH80.

Are you still having this issue? If so, I'd like to give you some context on how the app works in this case.

Since your computer's OS was updated, the app might have needed to perform a re-index of your files.

If you have other apps that also begin to run when your computer starts, they might compete with the Dropbox app, making the re-index take more time than expected.

If you have many and/or very large files, one way to help the app in this case is to reduce the number of files in your Dropbox folder with selective sync.

Let us know if that helps!

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