Forum Discussion

jtmcadams's avatar
jtmcadams
Helpful | Level 5
2 years ago

Dropbox won't uninstall on Win10 - keeps saying it can't be found in the default location

Before you chastise me, I am aware of the many postings of this as I've read them all, however, I have attempted every suggestion or so-called solution to fix the issue and none of them have worked s...
desktop
Error Messages
Uninstall
windows
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the additional info! Unless you’ve tried this step already, can you perform an advanced reinstall as well, and let me know if it helps?

jtmcadams's avatar
jtmcadams
Helpful | Level 5
2 years ago

I've tried multiple times to do an advanced reinstall, I can wipe everything from the registry but when it comes to deleting the Dropbox folder I get this error message, this action can't be completed because the file is open in Windows Explorer. Close this file and try again.  DropboxExt64.71.0.dll   I've even tried in cmd  as admin to delete with no success.  I restarted in safe mode and still am unable to delete the Dropbox folder. 

  • jtmcadams's avatar
    jtmcadams
    Helpful | Level 5
    2 years ago

    I've renamed the Dropbox folder and reinstalled the desktop app and still get the same error when trying to run Dropbox. 

    • DBoxTips's avatar
      DBoxTips
      Experienced | Level 13
      2 years ago

      Hello jtmcadams 

       

      Could you try the following:

       

      1. Click the Start button. Type REGEDIT in the search box and press enter.

      2. In the Registry Editor, drill down until you get to this key: 

      HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options

      3. Under that key, see if you have a subkey (yellow folder icon) called "Dropbox.exe". If so, try removing it and see if that makes Dropbox start.

       

      Andrew (DBoxTips)

      • jtmcadams's avatar
        jtmcadams
        Helpful | Level 5
        2 years ago

        Thanks Andrew,

        Before your post I had already removed every single instance of Dropbox from the registry and have been able to reinstall Dropbox and get it to start but now it hangs up at the login screen.  I see it try to login then redirects to a blank page. 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey jtmcadams, thanks for keeping us in the loop about your issue.

       

      I'm glad to see that you managed to resolve this and we appreciate your updates.

       

      If you need anything else, let us know!

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