Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Solved
Duplicate Dropbox folders after re-installing the Dropbox desktop app on Windows 11
Application Affected
Dropbox synch location Device
Dell laptops and Pixel phone Operating System/Browser (if using the web)
Windows 11, Chrome and DuckDuckGo Dropbox App Version (if us...
The problem arose when logging in to an existing Dropbox account initiated a new installation process even though the app was already installed. Why it got into this state is unclear. A normal occurrence would be if the computer had been re-imaged or reset.
To reinstall Dropbox without re-downloading everything:
- Uninstall the app.
- Rename your existing Dropbox folder to something like Dropboxx or Dropbox_OLD.
- Install Dropbox.
- Select "Advanced settings" at the bottom of the dialog box when it says "We're Happy you're back", "Setup is finished", "Open Dropbox".
- Use the to point it to the parent of your old folder, e.g. C:\Users\<yourusername>.
- After the new Dropbox folder is created and syncing has started, stop the app. Select your avatar image in the upper right corner, then select Quit.
- Delete the contents within the new Dropbox folder.
- Move the contents of your old Dropbox folder (Dropboxx, Dropbox_OLD, whatever you named it) into the new folder. (This could be an opportunity to get rid of unwanted files and folders.)
- Launch Dropbox again to start the file comparison and indexing process.
To put a finer point on it: having navigated to the $HOME folder
C:\Users\<username>\Dropbox
do I have to delete the contents in that folder before pressing [Select] and proceeding?
Walter
Dropbox Community Moderator
Dropbox Community ModeratorBefore deleting anything, can you send me a screenshot of the app's status as shown in your taskbar at the moment bnevin? Is it 'up to date' or still syncing?
If the content of the folder you sent in your screenshot is duplicated, you should be fine to delete it, but I just want to make sure we're not missing anything.
Oh, it's been up to date for some time now.
I've deleted everything but this one folder. I've emptied it of all content, including a grayed-out TEMP folder. All applications visible on the Taskbar are closed (and I did this with the present browser closed too) except for the parent of that one folder, open in Windows Explorer, and the Dropbox Preferences window and its Select Folder window.
Nothing obvious turns up in Task Manager; here's the app list and the first few background processes. (WordGenius is a dictionary app with no interest in content on my SSD.)
Tried it anyway, but that folder blocks the way.
