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Solved
Duplicate Dropbox folders after re-installing the Dropbox desktop app on Windows 11
Application Affected
Dropbox synch location Device
Dell laptops and Pixel phone Operating System/Browser (if using the web)
Windows 11, Chrome and DuckDuckGo Dropbox App Version (if us...
The problem arose when logging in to an existing Dropbox account initiated a new installation process even though the app was already installed. Why it got into this state is unclear. A normal occurrence would be if the computer had been re-imaged or reset.
To reinstall Dropbox without re-downloading everything:
- Uninstall the app.
- Rename your existing Dropbox folder to something like Dropboxx or Dropbox_OLD.
- Install Dropbox.
- Select "Advanced settings" at the bottom of the dialog box when it says "We're Happy you're back", "Setup is finished", "Open Dropbox".
- Use the to point it to the parent of your old folder, e.g. C:\Users\<yourusername>.
- After the new Dropbox folder is created and syncing has started, stop the app. Select your avatar image in the upper right corner, then select Quit.
- Delete the contents within the new Dropbox folder.
- Move the contents of your old Dropbox folder (Dropboxx, Dropbox_OLD, whatever you named it) into the new folder. (This could be an opportunity to get rid of unwanted files and folders.)
- Launch Dropbox again to start the file comparison and indexing process.
It turns out that Proton Drive was maintaining a link to that subfolder. I killed the Proton Drive process in Task Manager, and then I was able to remove the last stack of subfolders from $HOME.
I tried to get a screenshot of the "Success!" message, but it somehow went away during the grab.
The "success" did not create a Dropbox folder in C:\users\<username>\ so I rebooted to see if that made any difference. No.
I assume the manual move process is to drag the entire C:\Dropbox\ folder to the default location.
Is this correct?
