Take Your Search Game to the Next Level with Dropbox Dash  🚀✨ Curious how it works? Ask us here! 

Forum Discussion

pmeinl's avatar
pmeinl
Explorer | Level 3
8 years ago
Solved

Error 0x80080204 when updating or installing on Win10 Mobile 1709 (FCU)

The installed DropBox version worked properly

Trying to update from the Microsoft Store under Win10 Mobile 1709 Fall Creators update results in error 0x80080204.

I then uninstalled DropBox.
A new install now results in the same error 0x80080204.

Mobile
Setting up the apps
Third Party Integrations
  • Rudy H.'s avatar
    Rudy H.
    8 years ago

    First, thanks a lot for your reports!

     

    The problem was due to an issue created by Visual Studio 2017 and the Microsoft Store (a file generated by Visual Studio was not compatible with the store), Microsoft has been alerted and we will work with them to prevent this issue in the future for our application but also for other apps.

     

    An update has been published (5.2.1.0), it should work now.

     

     

    Thanks a lot 

     

    Sincerely


    Rudy

12 Replies

Sort By
Replies have been turned off for this discussion
  • pmeinl's avatar
    pmeinl
    Explorer | Level 3
    8 years ago

    Before and after trying to update/install Dropbox updates and new installs for other apps worked fine.

    • TF2's avatar
      TF2
      Explorer | Level 4
      8 years ago

      I too am experiencing this error when trying to download and install the DropBox App update on my Lumia 950 (W10M version 1703). This has happened before ( a few weeks ago) for a number of different updates and eventually, aftre a few days, they worked. I've reported the issue to Microsoft using the reporting function with the Microsoft Store.

      • pmeinl's avatar
        pmeinl
        Explorer | Level 3
        8 years ago

        @TF2

        My phone is a 950 too (XL).

        I did report the problem to MS too.

        So let us wait a couple of days :-(

         
         
  • marthaargerich1's avatar
    marthaargerich1
    New member | Level 2
    8 years ago
    Dropbox update or install on windows phone 10 lumia 735 no more possibile. Error 80080204
  • Rudy H.'s avatar
    Rudy H.
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago

    First, thanks a lot for your reports!

     

    The problem was due to an issue created by Visual Studio 2017 and the Microsoft Store (a file generated by Visual Studio was not compatible with the store), Microsoft has been alerted and we will work with them to prevent this issue in the future for our application but also for other apps.

     

    An update has been published (5.2.1.0), it should work now.

     

     

    Thanks a lot 

     

    Sincerely


    Rudy

    • verhoeks's avatar
      verhoeks
      New member | Level 2
      8 years ago

      Thanks Rudy for the update.

      Today (Saturday) installing Dropbox again from the mobile store is not yet working. Still unavailable to install with the same error.

       

      When you mentioned it should be solved by now, I hope it is an issue of Microsoft publishing releasing the new version of Dropbox for installation.

       

      Joost 

      • TF2's avatar
        TF2
        Explorer | Level 4
        8 years ago

        Thanks Rudy and Joost. I also still have the same error today (Saturday). I’ll post an update when that changes.

    • pmeinl's avatar
      pmeinl
      Explorer | Level 3
      8 years ago

      Rudy H.

      Thanks for your status update.

      Just now the reinstall worked for me.
      Had to cancel a pending install (by tapping on the X) first and then tap Install.

      • TF2's avatar
        TF2
        Explorer | Level 4
        8 years ago
        Update has also just worked for me!
      • verhoeks's avatar
        verhoeks
        New member | Level 2
        8 years ago

        Dropbox mobile just installed on my mobile phone (Lumia 950) :-)

        Thanks + regards,

        Joost

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!