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kishan_raval's avatar
kishan_raval
New member | Level 2
7 years ago
Solved

Error 0x80096010 while installing on Windows Insider Build 1903

i am having problem while installing dropbox on a new pc with error code 0x80096010, please help me asap, thanks in advance

desktop
Error Messages
Setting up the apps
windows
  • Jay's avatar
    Jay
    7 years ago
    Hang on, I’m noticing a pattern here. 
     
    Before we take this to email, if you’re all running the same version, namely Windows 1903 from Windows Insider, then this is not currently a fully tested or supported environment for the Dropbox desktop application. 
     
    From the articles I’ve checked out, it seems that the 1903 update will be released some time in April, and by then the app should be functioning.
     
    While we support a variety of operating systems, we are unable to support these versions until they are officially classified as stable. 
     
    If you’re not running this version of Windows, let me know what version you’re running by checking it using the steps here.
  • Jay's avatar
    Jay
    7 years ago
    I’ve forwarded your comments to our dev team in order to investigate this matter further. In the meantime, if possible, you’ll need to return to the stable build of Windows in order to get the Dropbox desktop application syncing again.

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago
    If you’ve returned to Windows 1803 or 1809, and you’re still unable to install the Dropbox desktop application, did you try all the steps in my previous post with the advanced reinstall?
     
    Do you still get the same error message?
  • Jim_Di's avatar
    Jim_Di
    Helpful | Level 5
    7 years ago

    i can't rollback to older version, but try advanced reinstall and still getting error message, maybe installer have comman line options for debug logging?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago
    The installer logs should be visible in either one of these locations:
     
     
    %LOCALAPPDATA%\Dropbox\installer\l
%APPDATA%\Dropbox\installer\l
     
     
    Copying and pasting them into File Explorer will take you directly to that location. 
     
    Perhaps you could post a small section of that log, excluding any personal info (locations etc)
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago
    I’ve forwarded your comments to our dev team in order to investigate this matter further. In the meantime, if possible, you’ll need to return to the stable build of Windows in order to get the Dropbox desktop application syncing again.
  • Lily C.3's avatar
    Lily C.3
    New member | Level 2
    7 years ago
    Yep.. Seems to be an insider build issue. While the Dropbox application did work fine, the install itself does not, e.g. I upgraded to the newest insider build and had no issues, but I had to format my system, and now I cannot install!
  • Italodancer's avatar
    Italodancer
    Explorer | Level 4
    7 years ago

    I have the same problem with Windows 10 Insider Preview 18329.1. The error message says that Dropbox-Update couldn't be installed due to error code 0x80096010.

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