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kmnyc's avatar
kmnyc
New member | Level 2
2 years ago
Solved

Error 500 when trying to access the Dropbox website

Unable to access dropbox website or my files - keep getting this message :

Error (500)

Something went wrong. Don't worry, your files are still safe and the Dropbox team has been notified. Check out our Status Page to see if there is a known incident, our Help Center and forums for help, or head back to home.

Error Messages
Web
  • Rich's avatar
    Rich
    2 years ago

    The issue seems to have been resolved and the website is accessible once again.

     

     

65 Replies

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  • grrrrrrrrrrr's avatar
    grrrrrrrrrrr
    New member | Level 2
    2 years ago

    clearing the cache did NOT work for me. any other suggestions?

  • sshenoy's avatar
    sshenoy
    New member | Level 2
    2 years ago

    I can't access dropbox.com or contact support. All I get is a 500 error message. 

  • gjnido's avatar
    gjnido
    Explorer | Level 3
    2 years ago

    I'm having the same problem

     

  • Robertson_NC's avatar
    Robertson_NC
    Helpful | Level 5
    2 years ago

    I'm getting the same error, and so are all of my customers. This is not a localized issue.

  • JayTAP's avatar
    JayTAP
    New member | Level 2
    2 years ago

    Same issues here. Nothing is on the report page, not sure how to escalate this.

  • KSC59's avatar
    KSC59
    New member | Level 2
    2 years ago

    Chrome, win 11, cleared cache and cookies, incognito does not work, I NEED MY FILES!!! help!

  • docbpa's avatar
    docbpa
    New member | Level 2
    2 years ago
    5/28/24
     
    Hi. I can not get on to the dropbox website. Is the service down or is there some other issue going on?
     
    Thx

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